III.
SERVICES AND DUTIES
Management shall perform all the provisions contained herein and as set forth in Exhibit A, for the monthly compensation as designated in Section X of this Agreement. A. Management Staff. 1. Management fully understands that the function of the Association is the operation and management of the Association’s community and Management agrees to confer fully and freely with the Association regarding the performance of Management’s duties related thereto and as herein set forth. 2. All direction to Management from Association shall come from the Board of Directors. Association hereby agrees to appoint one member of its Board of Directors as the primary source of direction to Management. It is further understood and agreed that the authority and duties conferred upon Management hereunder are presumed to have been agreed upon by the Board of Directors and that no single board member shall have authority on his or her own. 3. If Association is dissatisfied with the performance of the Community Manager, Association and Management should make reasonable efforts to resolve management problems, including providing a different Community Manager, should that be the best mutually agreed upon remedy.
B. Liaison Duties with Homeowners.
1. Management shall maintain a professional rapport with homeowners in regard to requests for service concerning Association-owned or controlled property in a business-like fashion. Management will receive maintenance requests and complaints concerning common areas; Management will instruct contractors for correction of minor and routine problems. Significant problems, complaints or requests of a serious or unusual nature shall be reported to the Association's President or designated Board member with appropriate recommendations or for the purpose of receiving further instructions from the Board. 2. Management shall cooperate with all homeowners to keep them informed and assist them as requested in understanding the Association's governing documents, including such issues as CC&R’s, bylaws, architectural standards, and rules and regulations. Management shall assist the Association and Board of Directors in providing communications to all homeowners within the community, including: (1) return of all phone calls and/or email from homeowners within twenty-four hours (or the next business day, should the message come in over a weekend or holiday); and (2) provide written response to homeowners, if requested, upon
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VRC PPM Proposed Contract 2022 2/4/2022
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