Website / Additional Services Provided
Your community will be provided a website to post notices and forms for your residents' easy retrieval. Additionally Board members are able to access our accounting software to view real time data and review financial statements. Owners are also able to access our software to change mailing addresses, view payment history etc. To access your community website go to PPMinternet.com and click on Homeowner Portal. From there you will see the information on community websites.
Service Order Requests
All maintenance requests are logged and assigned a service order number for easy retrieval and reference. Additionally all service requests received by telephone are logged into a call data base.
Emergency Services Availability
When our office closes each day our phones are forwarded to our 24 hour answering service. The service is furnished with an electronic file pertaining to each community we manage. The information is uploaded into their computer system and assessable to all of their operators. The directives to the service are specific for each community we manage. 1. When a call comes in the operator determines the nature of the call and asks questions pertaining to the urgency of the matter. 2. After determining the appropriate respondent, a call is placed to the appropriate service provider and a text message is sent to the PPM Director of Operations to alert him of the situation. If the service provider does not answer, a second call is placed about 10 minutes later (depending on the type of call this may occur sooner or immediately proceed to the next step). 3. If the service provider is not reached, a call is placed to the community manager. 4. If the community manager is not reached, a call is placed to the PPM Director of Operations, followed by Rich Warfield until someone is reached (rarely does it get this far). 5. After taking corrective measures, a call is returned to the original caller explaining that the matter has been addressed. 6. The following business morning an email is received in our office which documents the time the call was received, the calls that were placed as a result of the call and the time and to whom the operator spoke.
Value Added Services and Cost Saving
Personalized Property Management Company is large enough to compete yet still focuses on innovative value added services to save money for our clients. One such example is our National Account Status with Simplot Partners, one of the valley’s leaders in l andscape, irrigation, and herbicide products. Our relationship with Simplot allows our clients to purchase materials and equipment direct and at their best prices available. We also “bulk” services that are common to each of our communities. We have utilized this practice to save thousands of
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