LAW OFFICE MONAST
www.monastlaw.com | 614-334-4649 | 5000 Arlington Centre Blvd. Bldg 2, Suite 2117, Upper Arlington, OH 43220-2913
GUIDING CLIENTS THROUGH DARK TIMES
B eing a workers’compensation lawyer, I often see people at their absolute lowest point. Following a serious, traumatic injury, the folks that walk through our office doors are scrambling to find their financial footing in the wake of a crisis, struggling beneath the invisible weight of immense chronic pain. They can be crushingly isolated by their condition — sometimes even from those who love them most. So, besides the guidance I provide them through the complex legal process that goes along with the Ohio workers’compensation institution, it’s vital that we at Monast Law reassure our clients on a deeper, more personal level too. These are people, they are suffering, and it’s only right that we do everything we can to ease their burden. A lot of businesses give lip service to the idea that the people they serve are more than just clients, but in my firm, I like to think that we genuinely do our best to embody these human values. Typically, the face of compassion at the office is my director of operations, Wilma Sams.
When a client calls holding back tears, staring down a long, dark tunnel without a glimmer of light in sight, it’s our job to let them know that hope lies on the other end. What our clients are going through is far from unusual. The debilitating emotional and physical turmoil that comes from work-related injuries is something that nearly every injured worker must face. It can be a great salve to our clients to know that they’re not alone in this; this is a process that we’ve guided hundreds of folks just like them through with great results. We’ve designed our entire operation on being as approachable, available, and compassionate as possible for the people depending on us. I’m so grateful that our clients are so comfortable with us; some old clients with cases long closed will call to razz us when they see something funny in the newsletter or phone just to chat sometimes. It means a lot that our firm can be that pillar of support for those going through a
“When a client calls holding back tears, staring down a long, dark tunnel without a glimmer of light in sight, it’s our job to let them know that hope lies on the other end.”
Wilma is the person who will have a massive pile of work on her desk, and a client will call and ask for her specifically — not with a case update, but just because they’re having a rough day and need a little support. Invariably, Wilma will drop everything to be there for them, no matter the situation. She’s just one of the most empathetic, giving people I know with a real heart for talking to people, and it shows in the work she does for our clients. It’s why I joke she can never, ever retire, under any circumstances — ever.
tough time. I’ve seen time and time again that when you’re embroiled in an event as soul-crushing as a serious injury, a little helping hand can make all the difference.
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