R&R Vision Mission Values Priorities external final

Vision, Mission, Values Priorities




Our Vision, Misson, Values and Priorities


People led, technology enabled, service driven

To be a respected , responsible and trusted partner to our clients and suppliers , simplifying living for our customers . Through innovation and excellence , we will enable our people and company to thrive .

Rendall & Rittner has always been driven by our founding values that shape the way we work and inform our unique culture, as well as our mission that keep us focused and accountable. Building on these foundations, with the assistance of a number of our clients, residents and colleagues we have created a vision for our future and priorities which will help us to achieve it. We have also ref resh ed our mission statement and reaffirmed our commitment to our founding values. The following pages summarise our vision, mission, values and the 10 strategic priorities that we’ve set ourselves. Achieving these goals will help move our business and industry forward, for the benefit of our customers, our partners, our people and the environment.



Our Vision, Misson, Values and Priorities

Our MISSION By being people led, technology enabled, and keeping true to our core values, we will consistently deliver high quality service to our customers.

Professionalism, Trust and responsibility, Communication, Working Together, Integrity and Quality are our founding values which continue to drive us forward and guide us.





We are bringing great people and technology together to deliver the best service to our customers. Our numerous accreditations and awards recognise our total commitment to innovation and the highest professional standards. We possess the resources, safeguards and experience to develop sustainable, collaborative relationships, centred on service, transparency and partnership.

We recognise the key roles of our contractor and consultant partners in our success and in achieving service excellence. They are all chosen for their quality, consistency, efficiency and safety of service.

As an Investor in People platinum accredited company, we recognise that it’s our people that makes us who we are. We therefore strive to recruit, retain and develop the best unlocking our employees’ potential through extensive investment in learning. We are committed to driving excellence, creating rewarding opportunities and providing the best environment for our teams to thrive.

We have been dedicated to developing and managing

sustainable developments for many years, first receiving recognition for our approach in 2010. We use our resources and engage with local communities to foster economic, social and environmental wellbeing, demonstrating our commitment to achieving sustainable solutions.


Our Vision, Misson, Values and Priorities


Our founding values have empowered our continued success and growth. They have not changed and our commitment to them is as strong as ever.

Professionalism we care about our work, our reputation, and our impact on others.

Trust and responsibility

Communication we show that we value our relationships, our work and our customers by communicating well.

Working together we build relationships, trust and culture.

Integrity we do the right thing, even when no one is watching.

Quality we care about what we do and how we do it.

we tell the truth, and we are open and sincere, and take responsibility for all that we say and do.


Our Vision, Misson, Values and Priorities


People led


Technology enabled


Outstanding customer service delivered responsibly

Exceptional people and resources


Professional excellence


Investment & continuous improvement

Safety and Compliance

Financial management and accountability

Value for money

Customers Our goal is to put our customers at the heart of all that we do and provide an industry leading property management service, recognising that our customers are all around us.

Quality Our goal is to lead the industry in providing high quality property management.

Sustainability Our goal is to ensure our management is active, inclusive, safe, well run, thriving and environmentally sensitive, so enabling people to live more sustainably, whilst reducing the impact of our activities.

Safety and Compliance Our goal is to ensure we remain a leader within our sector in health and safety and compliance.

Financial management and accountability Our goal is for our customers to have complete peace of mind that their funds are professionally managed and protected, and that we provide reports

People led Our goal is to employ and develop the best people, creating a positive, safe and inclusive working environment that enables them to thrive.

Technology Enabled Our goal is to harness technology to achieve higher standards of service, safety and sustainability.

Professional excellence Our goal is to deliver excellent service to our customers and exceed their expectations,

Investment & continuous improvement Our goal is to constantly enhance our services, processes and people by allocating appropriate resources and promoting a culture of innovation and learning.

Value for money Our goal is to optimise our resources and processes to deliver the best value to our customers and stakeholders.

through fostering a culture of innovation, collaboration, responsibility and learning among our employees and partners.

that meet their specific needs.

Tel: 020 7702 0701 www.rendallandrittner.co.uk

Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10


Made with FlippingBook - PDF hosting