REGIONAL PROJECTS: GOING BACK TO BASICS
The purpose of the Regional Projects is to ensure the basics of L&D are in place and practiced consistently. Each leader in the region has been assigned one of these projects:
PROJECT 10: LANGUAGES LEARNING
PROJECT 11: COMMERCIAL LEARNING
PROJECT 12: HARVARD MANAGEMENT MENTOR Promote the use of HMM through communication pieces targeting all leaders capitalizing on benefits of the programmes. Use HMM as an active tool of Individuals’ Development Plans.
PROJECT 13: CSR LEARNING
Provide a solution for learning of languages partnering with Global supplier to access online. Ensure there is a consistent program for colleagues to develop their language skills to interact with guests.
Design learning programs to develop foundational sales skills for all levels including cross selling, suggestive selling and up-selling. Design a journey that maps the process for new and existing colleagues to attend these commercial sessions.
Design brief learning pieces to increase awareness on CSR purpose and initiatives. These learning pieces should be targeting both new and existing colleagues.
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