SURVEYOR
accreditation nerds unite
Beginning with onboarding, organizations seeking accreditation or certification from ACHC experience a process that builds trust. Questions are encouraged and the open exchange of information creates a high level of involvement between provider and supplier organizations and ACHC. In volvement Drives In vention This trust-based collaboration can lead to invention. When discussion reveals gaps in established regulations or emerging trends in healthcare services, ACHC looks to build a bridge. Moving from an identified problem to an improved practice may require further clarification of existing requirements, or additional standards. Sometimes the answer is a completely new accreditation, certification, or distinction program. Creating something new is never accomplished without significant partnership. Subject matter experts contribute and review proposed standards. Organizations agree to be surveyed as beta-test sites for the standards. Feedback is evaluated, changes made, and programs launched. Integrity is embedded in this process of invention. The result? A growing portfolio of programs dedicated to improving safety and healthcare quality for those ready to join ACHC.
Joining the “In” Crowd
ACHC’s staff of accreditation nerds focus on in tegrity and in volvement.
Discerning In tegrity
Integrity applied to an object or organization describes the cohesion or wholeness of the components parts. An organization of integrity works to minimize flaws in its structure and processes, so that reliability becomes a defining characteristic. Integrity applied to a person indicates a strong sense of moral purpose. These individuals can be relied on to do the right thing with dependable consistency. Integrity is a corporate value for ACHC. It
while simultaneously ensuring full compatibility with a high level of
quality. Getting to know organizations well also allows us to share relevant guidance for best practices to maximize each organization’s potential for excellence. Then, after every onsite visit, organizations are asked for feedback about the experience from
ACHC NERDS SPAN OUR TEAMS
application to survey. Responses undergo
detailed analysis by our Quality team, serving as a measurement that we rely on for the continuous internal improvement that is foundational to maintaining our own organizational consistency. From initial contact through accreditation decision, a process of
guides us to deliver a better accreditation experience. Individually and collectively, we aim to align who we say we are as an organization with what we do.
Teneisha Chambers Customer Experience Manager
Brittanica Cooper Account Advisor II
José Domingos President and CEO
Angela FitzSimmons Associate Director, Corporate Communications
Erica Cox Customer Care Specialist
When we talk about ACHC, we often speak of the benefits of our flexibility. This means we look at each applicant organization as a distinct entity. We ask about the scope of services provided, the populations served, and the organization’s business structure. This critical information brings each organization into sharp focus, allowing ACHC to accept variety in how standards compliance is achieved
Mary Lou Flemming Associate Director, Regulatory Affairs
Bob Gardner Associate Director, Strategy & Technology
Sheryl Miller Customer Experience Manager
Susan Mills Program Director
discovery engages applicant organizations with a host of ACHC employees—a customer care representative, an account advisor, a clinical educator, the regulatory team, and surveyors. Accreditation with integrity benefits all parties.
Barb Sylvester Director, Regulatory Affairs & Quality
Maggie Poulson Project Manager
Richard Parker Associate Director, Life Safety & Physical Environment
Jillian Piccicuto Senior Project Manager
6 | Volume 2025 | No. 1
achc.org | (855) 937-2242 | 7
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