DECK BOOK September - December 2021
LUXURY DECKING
SO MANY INCREDIBLE SPACES
As I am writing this, I’m looking back at an incredible year in the garden so far! It has been inspiring to see so many amazingly beautiful outdoor projects taking place making our gardens and other outdoor areas even more meaningful than ever before. We have seen how versatile our outdoor spaces can be and how passionate so many of you have been creating stylish yet functional spaces for you and your clients. We have seen many garden offices and bars being built, garden cinemas being created, swimming pools and outdoor kitchens being constructed. Trekker decking have complemented many of these projects offering a low-maintenance and durable alternative to timber decking. And, as I have said before, we are so proud to be working with composite decking which is an environmentally friendly product made entirely from recycled wood and plastics. You can feel good with Trekker! NICK WHILEY International Project Director
P.S. Please see page 32 for some exciting new cladding colours and finishes!
info@trekkerglobal.com
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WHY TREKKER COMPOSITE DECKING? 6
UPHILL ROAD - CASE STUDY 8-11
ESKDALE TERRACE - CASE STUDY 12-13
DECKING 14-25
CLADDING 30
Discover new cladding colours on page 32
INFORMATION 34-35
Tel: 01524 737000
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4 HO904 Trekker Vulcan Woodgrain
info@trekkerglobal.com
FEEL GOOD WITH TREKKER
Trekker composite decking and cladding products come with FSC® (FSC-C009500) certification. They are made from recycled wood and plastics and are themselves fully recyclable.
Tel: 01524 737000
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• Trekker decking is easy to install and can be worked just like wood. Full installation instructions are included in every product delivery, and they are also available online for your convenience. • Trekker comes with a 15-year warranty in both commercial and residential applications. • Trekker products are made in our factory in Europe, and a lot of stock is available in the UK for next day delivery. • Composite decking will not rot or warp and requires very little maintenance. • You will not need to oil or seal composite decking, and there are no splinters unlike with wood. • The product does not host the growth of algae and it is anti-slip even in wet conditions. • Trekker products are environmentally friendly. They are FSC® (FSC-C009500) certified, made entirely from recycled hardwood fibres and virgin polymer, and are themselves fully recyclable. WHY TREKKER COMPOSITE DECKING?
info@trekkerglobal.com
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Tel: 01524 737000 7 Product in this picture is HO955 Vulcan Grooved
UPHILL ROAD
Nestled in the busy city of London lies the stunning Uphill Road Project; a beautiful building development made up of six ambassadorial houses. Designed for residential use, the home required new decking for the outdoor area to set the scene for a truly breathtaking home. Havwoods’ Chocolate Trekker composite decking was chosen for its contemporary wood grain look and feel and the added advantage of it not rotting or warping like solid timber. The rich chocolaty hues work beautifully across the exterior, complementing the building’s modern characteristics. Creating a striking visual contrast, the decking has been used for both the house and swimming pool surround. The Trekker decking boards are a popular choice for both residential and commercial spaces thanks to the robust and slip resistant qualities.
Product in this picture is HO900 Chocolate Wood Grain
info@trekkerglobal.com
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info@trekkerglobal.com 10 Product in this picture is HO900 Chocolate Wood Grain
Tel: 01524 737000
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ESKDALE TERRACE
Set within the bustling town of Newcastle is the newest venture from Lifestory. Eskdale Terrace is a stunning collection of 63 independent living apartments that has been specially designed to enhance social connection. When this new development needed an aesthetic yet practical decking solution for its exterior, Trekker decking was selected to provide a visually appealing solution that would allow safe and easy access to the outdoors all year round. All residents have access to the comfortable owners’ lounge, or they can head outside to explore the landscaped terrace with friends; therefore, the exterior needed to be fit for purpose. Vulcan Grooved from Trekker was chosen for this project. A safe choice for residents, the striking grey decking has inherent anti- slip properties; ideal for an outdoor space that guests will use all year round. With the help of Trekker, this stunning retirement development has created a beautiful terraced area for residents to explore, which is not only stylish but also secure.
Product in this picture is HO954 Trekker Vulcan Grooved
info@trekkerglobal.com
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Tel: 01524 737000
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ENDURA²
NEW PRODUCT! ENDURA²
A revolutionary new decking range, ENDURA², guarantees high resistance to stains and particularly fats, making it well suited for outdoor cooking areas or hospitality sector. ENDURA² is scratch resistant and features extreme tolerance to UV light. The product has the look and feel of wood but comes with a high longevity and is extremely durable.
The ENDURA² range is manufactured by using a new technology in which the core of the deck is manufactured in HDM (high density mineral WPC core), and the exterior is manufactured in a modified polymer (Nanotech Shield).
GROOVED PROFILE
GLACIER GROOVED
HO1100
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 24mm Width 150mm Length 3200mm
CUMARU GROOVED
HO1102
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 24mm Width 150mm Length 3200mm
SUCUPIRA GROOVED
HO1104
TEAK GROOVED
HO1106
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 24mm Width 150mm Length 3200mm
Thickness 24mm Width 150mm Length 3200mm
info@trekkerglobal.com
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ENDURA²
WOODGRAIN PROFILE
GLACIER WOOD GRAIN
HO1108
Composite Decking; Wood Grain; Plank; Clip Fixing; 20 Clips per sq.m; Square Edge
Thickness 24mm Width 150mm Length 3200mm
CUMARU WOOD GRAIN
HO1110
Composite Decking; Wood Grain; Plank; Clip Fixing; 20 Clips per sq.m; Square Edge
Thickness 24mm Width 150mm Length 3200mm
SUCUPIRA WOOD GRAIN
HO1112
TEAK WOOD GRAIN
HO1114
Composite Decking; Wood Grain; Plank; Clip Fixing; 20 Clips per sq.m; Square Edge
Composite Decking; Wood Grain; Plank; Clip Fixing; 20 Clips per sq.m; Square Edge
Thickness 24mm Width 150mm Length 3200mm
Thickness 24mm Width 150mm Length 3200mm
Tel: 01524 737000
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GROOVED NARROW WIDTH 120MM
GROOVED NARROW WIDTH 22X120X2300MM A narrower and more cost-effective version of the classic grooved board. For all types of projects on a budget, the narrow width grooved boards are available in three very earthy tones that help create a contemporary feel.
STANDARD PROFILE
VULCAN GROOVED
HO994 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 120mm Length 2300mm
CHOCOLATE GROOVED
HO990
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 120mm Length 2300mm
HO997
BRONZE GROOVED
Composite Decking; Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 120mm Length 2300mm
info@trekkerglobal.com
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GROOVED NARROW WIDTH 120MM
FREE SAMPLES AVAILABLE Order at www.trekkerglobal.com or call 01524 737000
VULCAN FASCIA
HO960 Composite Fascia
VULCAN NOSING GROOVED
HO988
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
CHOCOLATE FASCIA
HO964 Composite Fascia
CHOCOLATE NOSING GROOVED
HO987 Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
HO969
BRONZE NOSING GROOVED
HO989 Can be installed either way
BRONZE FASCIA
Composite Fascia
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
Tel: 01524 737000
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GROOVED STANDARD WIDTH 143MM
GROOVED STANDARD WIDTH 22X143X3200MM
A standard width grooved board with a safeguard profile available in two popular colours that nicely compliment the natural elements of nature and the outdoors. Although already slip resistant, the grooves provide an extra element of grip.
SAFEGUARD PROFILE
EARTH GROOVED
HO926 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
VULCAN GROOVED
HO924 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
info@trekkerglobal.com
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GROOVED STANDARD WIDTH 143MM
FREE SAMPLES AVAILABLE Order at www.trekkerglobal.com or call 01524 737000
EARTH FASCIA
HO962 Composite Fascia
EARTH NOSING GROOVED HO986
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
VULCAN FASCIA
HO960 Composite Fascia
VULCAN NOSING GROOVED HO988
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
Our composite step nosings are unique to the market and match our Trekker decking boards.
For more information please contact us on: +44 (0) 01524 737000
Tel: 01524 737000
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FLUTED STANDARD WIDTH 143MM
FLUTED STANDARD WIDTH 22X143X3200MM
For a thicker grooved aesthetic, the fluted composite decking boards come in a range of popular colours. The fluted style board is a sophisticated take on the classic grooved board and is great for both residential and commercial projects.
SAFEGUARD PROFILE
CHOCOLATE FLUTED
HO910 Composite Decking; Fluted; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
NEW OAK FLUTED
HO918 Composite Decking; Fluted; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
ANTHRACITE FLUTED
HO912 Composite Decking; Fluted; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
VULCAN FLUTED
HO914 Composite Decking; Fluted; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
Thickness 22mm Width 143mm Length
3200mm
3200mm
info@trekkerglobal.com
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FLUTED STANDARD WIDTH 143MM
ANTHRACITE FASCIA
HO966 Composite Fascia
ANTHRACITE NOSING FLUTED HO972
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
CHOCOLATE FASCIA
HO964 Composite Fascia
CHOCOLATE NOSING FLUTED HO970
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
NEW OAK FASCIA
HO968 Composite Fascia
NEW OAK NOSING FLUTED HO978
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
VULCAN FASCIA
HO960 Composite Fascia
VULCAN NOSING FLUTED HO974
Can be installed either way
Thickness 11mm Width
Thickness 22mm Width
100mm 1500mm
133mm/64mm
Length
Length
1500mm
Tel: 01524 737000
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GROOVED MIXED WIDTH 138 & 183MM
GROOVED MIXED WIDTH 22X138X3200MM 22X183X3200MM A grooved board that come in two very popular and modern shades of grey. Available in two width varieties of 138mm and 183mm giving you the option to mix and match both width and colour for that added wow factor.
SAFEGUARD PROFILE
ANTHRACITE GROOVED
HO952 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 138mm Length
3200mm
VULCAN GROOVED
HO954 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 138mm Length
3200mm
info@trekkerglobal.com
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GROOVED MIXED WIDTH 138 & 183MM
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ANTHRACITE GROOVED
HO953 Composite Decking;
VULCAN GROOVED
HO955 Composite Decking;
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Grooved; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 183mm Length
Thickness 22mm Width 183mm Length
3200mm
3200mm
ANTHRACITE FASCIA
HO966 Composite Fascia
VULCAN FASCIA
HO960 Composite Fascia
Thickness 11mm Width
Thickness 11mm Width
100mm 1500mm
100mm 1500mm
Length
Length
Tel: 01524 737000
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WOOD GRAIN STANDARD WIDTH 143MM
WOOD GRAIN STANDARD WIDTH 22X143X3200MM Contemporary Wood Grain look and feel but with the advantage of not rotting or warping like solid timber. Safeguard profile prevents small items from falling between the boards and pairs nicely with our Wood Grain Composite Cladding range.
SAFEGUARD PROFILE
VULCAN WOOD GRAIN
HO904 Composite Decking; Wood Grain; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
ANTHRACITE WOOD GRAIN HO902
Composite Decking; Wood Grain; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
CHOCOLATE WOOD GRAIN HO900
Composite Decking; Wood Grain; Plank; Clip Fixing; Square Edge; 25 Clips per sq.m; Supplied FOC
Thickness 22mm Width 143mm Length
3200mm
info@trekkerglobal.com
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WOOD GRAIN STANDARD WIDTH 143MM
For information on installation and accessories Please see pages 26-27
ANTHRACITE NOSING WOOD GRAIN
HO982 Can be installed either way
ANTHRACITE FASCIA
HO966 Composite Fascia
Thickness 22mm Width
Thickness 11mm Width
133mm/64mm
100mm 1500mm
Length
1500mm
Length
VULCAN NOSING WOOD GRAIN
HO984 Can be installed either way
VULCAN FASCIA
HO960 Composite Fascia
Thickness 22mm Width
Thickness 11mm Width
133mm/64mm
100mm 1500mm
Length
1500mm
Length
CHOCOLATE NOSING WOOD GRAIN
HO980 Can be installed either way
CHOCOLATE FASCIA
HO964 Composite Fascia
Thickness 22mm Width
Thickness 11mm Width
133mm/64mm
100mm 1500mm
Length
1500mm
Length
Tel: 01524 737000
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TREKKER DECKING - QUICK GUIDE
DIFFERENT TYPES OF BASE FRAMES When installing your new Trekker Decking, these are the most common bases used.
TIMBER SUB-FRAME
SOLID SUB-BASE
• Can be existing or new (existing needs to be in a sound condition) • Joists must be set to 300mm centres. • Tailor-made to suit the heights that work for your project. • Elevated deck areas enhance the Al Fresco experience! • Easy to customise and incorporate features like steps, planters and seating.
• Can be existing paving, concrete slab, concrete oversite or similar firm & stable material. • Requires little preparation. • Uses Low Profile Composite Batten HO550
• Battens are fixed to Sub-base. • Very minimal height build-up. • Works well with existing door/window thresholds.
• Fast and simple install method. • Great for covering areas that have varying heights. • No major construction work required. • Pedestals are sited on firm level material i.e compacted aggregate or concrete pad. • Can easily be lifted and re-located if required. RAISED DECK ON ADJUSTABLE PEDESTALS
• Fast and simple install method. • Easily caters for varying heights, roof drainage falls and door thresholds. • Suitable for most roof finishes, GRP, Built-up Felt, Fibreglass Compound etc. • Does not interfere with Waterproofing membranes. RAISED DECK FOR ROOF TERRACE, BALCONIES & VERANDAS
Please note that all images shown are for illustration purposes only. For full installation methods including expansion details please go to our website www.trekkerglobal.com or alternatively call us on 01524 737000
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TREKKER ACCESSORIES
TREKKER ACCESSORIES
HO553 This locking clip is a great way to maintain consistent expansion/contraction of deck boards. 1 Clip required per board. Supplied in bags of 25. per bag
HO562 Metal decking clips. 25 clips per sq mt Only to be used with decks HO952/ HO954/HO953/HO955 Free of charge
HO561 Nylon decking clips. 25 clips per sq mt. Free of charge
Trekker Global offers a full range of solutions designed to fulfill any project, no matter how complex. For full details on installation methods, subframe build-up and pedestal systems please visit www.trekkerglobal.com or call us on 01524 737000
HO581 4.0 x 40mm Exterior Grade screws For Fixing into timber and composite
HO555 Decking Starting Clip To be used at the start of each run of the
material. Tub of 350 pieces. Free of charge
deck boards. per box
HO551 Aluminium Rail for screw fix clips 50mm x 3200mm long This aluminium rail can be fixed to a suitable substrate or mounted on pedestals uses self-drilling screws. Code: HO564 (500 per pack)
HO550 ‘Low profile’ decking joist 30mm x 50mm x 2300mm Lengths Solid Composite Construction ‘NOT LOAD BEARING’. Must be installed on solid level substrate. each
HO5000 Aluminium Rail for screwless clip-fix system on pedestals 50mm x 2400mm long.
HO930 Adjustable Pedestals 37-50mm (6 pedestals per sq.m.) per item
HO932 Adjustable Pedestals 74-117mm (6 pedestals per sq.m.) per item
HO933 Adjustable Pedestals 117-201mm (6 pedestals per sq.m.) per item
HO934 Adjustable Pedestals 197-281mm (6 pedestals per sq.m.) per item
HO931 Adjustable Pedestals 50-75mm (6 pedestals per sq.m.) per item
Tel: 01524 737000
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TREKKER PRO TAPE
Manufactured in the UK, the Trekker Pro Tape protects the timber frame deck sub structure giving the composite deck board a completely waterproof and weather seal. With a permanent adhesive bond for 50 years, and with a 25-year guarantee, this tape adds to the life of your deck frame. The product has been tested with all timber treatments. There are three sizes available to suit the UK sized timbers: • 50mm wide Trekker Pro Tape protects the top of the joists (timbers). This product will self-seal once a fastener has been driven through. • 82mm wide Trekker Pro Tape protects the underside of joists and is ideal for example for flat roof or balcony applications. It is also perfect for cut ends of all joist sizes. • 100mm wide Trekker Pro Tape has been designed to be applied on a double joist (2x50mm joists) or for deck posts resting on an area exposed to water. The Trekker Pro Tape will enhance the life of every quality composite decking project. NEW PRODUCT! TREKKER PRO TAPE
HO615 Width Length
50mm
20 meters
HO616 Width Length
82mm
20 meters
For more information on the Trekker Pro Tape or to place an order please contact our team on: info@trekkerglobal.com
HO617 Width Length
100mm
20 meters
info@trekkerglobal.com
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Product in this picture is HO904 Trekker Vulcan Woodgrain
Tel: 01524 737000
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TREKKER CLADDING - QUICK GUIDE
TREKKER CLADDING EXPLAINED
C
E
B
E
C
A
D
A – Starter Rail B – Base Plate for External Corner C – TREKKER Cladding board, first row located in Starter Rail TREKKER CLADDING SEQUENCE
D – Top Cover for External Corner, neatly covers all expansion requirements E – Header joint over a batten with
6-8mm expansion gap (cut chamfered at 45deg minimises visual impact)
A
A
C
B
D
B
TREKKER DOOR REVEAL
A – Base Plate for Window/Stop Trim B – Top Cover for Window Stop Trim TREKKER INTERNAL CORNER DETAIL
A – Base Plate for Window/Stop Trim B – Top Cover for Window/Stop Trim C – Base plate for External Corner D – Top Cover External Corner
Please note that all images shown are for illustration purposes only. For full installation methods including expansion details please go to our website www.trekkerglobal.com or alternatively call us on 01524 737000
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TREKKER CLADDING - QUICK GUIDE
G
F
A
B
E
C
D
A – Base Plate for Window Stop Trim B – Top Cover for Window Stop Trim C – Base Plate for External Corner D – Top Cover - External Corner TREKKER SOFFIT DETAIL
E – Soffit F – Fascia G - Guttering
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TREKKER CLADDING AND ALUMINIUM TRIMS
TREKKER CLADDING AND ALUMINIUM TRIMS Stylish cladding options can provide a beautiful addition or a finishing touch to your decking project.
ATHRACITE WOOD GRAIN
CHOCOLATE WOOD GRAIN
VULCAN WOOD GRAIN
HO942 Composite Cladding; Wood Grain; Plank; Interlocking Square Edge Thickness 16mm Width 157mm Length 3200mm
HO940 Composite Cladding; Wood Grain; Plank; Interlocking Square Edge Thickness 16mm Width 157mm Length 3200mm
HO944 Composite Cladding; Wood Grain; Plank; Interlocking Square Edge Thickness 16mm Width 157mm Length 3200mm
NEW CLADDING CHOICES… COMING SOON!
ANTHRACITE SANDED
CHOCOLATE SANDED
VULCAN SANDED
BRONZE WOOD GRAIN
EARTH WOOD GRAIN
PEARL WOOD GRAIN
BRONZE SANDED
EARTH SANDED
PEARL POLISHED
Contact us for samples. Call 01524 737000 or email info@trekkerglobal.com
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TREKKER CLADDING AND ALUMINIUM TRIMS
High quality trims are essential for the success of your cladding installation. TREKKER profiles are supplied in precisely engineered aluminium making them very strong whilst simple to fix.
EXTERNAL TRIM External Trim is a perfect finish for external corners of buildings, recesses and framework. The generous Base Plate allows a stable fix into most materials and Top Cover hides expansion gaps on the ends of the cladding boards. STARTER RAIL Starter Rails are your first step for a neat and easy install. The first row of boards fits neatly into the Starter Rail profile providing a sound and straight foundation to build upwards from.
HO2299
STARTER RAIL - ALUMINIUM
35 x 8mm 3m lengths
EXTERNAL TRIMS - ALUMINIUM
HO2293 Black external corner 3m lengths HO2294 Brown external corner 3m lengths HO2295 Grey external corner 3m lengths
WINDOWS/STOP TRIM Windows/stop trim is an elegant solution for window and door frames, internal corners and soffit junctions. This versatile trim has a variety of uses, the Base Plate is easily fixed to most materials and the Top Cover hides board ends and expansion.
WINDOWS/STOP TRIM
HO2296 Black trim 25 x 30mm 3m lengths (Trim for window surrounds) HO2297 Brown trim 25 x 30mm 3m lengths
HO2298 Grey trim 25 x 30mm 3m lengths
See pages 30-31 to see how these can be used.
Please note that all images shown are for illustration purposes only. For full installation methods including expansion details please go to our website www.trekkerglobal.com or alternatively call us on 01524 737000
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TREKKER RETURN POLICY
TREKKER RETURNS POLICY LEFTOVER GOODS If you have any unused packs left over after fitting we can accept these back for credit, subject to the following conditions: • Goods must be returned within 30 days from date of delivery (subject to our terms & conditions). • A 20% restocking fee applies. • You are responsible for returning the goods to us at our Carnforth Warehouse at your expense. Original delivery cost is non-refundable. Refunds will be issued within 14 days of receipt of material into our warehouse. • Any returned goods must be unopened, no partial packs will be accepted. • Goods must be in their original, “as new” condition and with original packaging. Any packs returned in a damaged condition or not packaged correctly cannot be credited. • Handed products must have an equal quantity of Left and Right hands. • Please note that unfortunately we cannot accept products which are specials or bespoke, made to your specifications or non-stock items especially brought in for your order. • Any bespoke or non-stock items remaining at our warehouse which are part of a call-off order will be invoiced 14 days after the end of the contract. • Before returning any goods, a return order number must be obtained from the Trekker Sales Department. Please write this number, together with the names of both sender and recipient, clearly on each unit being returned. GOODS ARRIVED DAMAGED OR SHORT DELIVERED • Any deliveries with damaged or missing goods should be accepted but must be signed for accordingly (i.e. “damaged” or “short delivered”). Phrases such as “unchecked” will not be accepted. • Photographs should be taken of any damaged goods at the point of accepting deliveries and forwarded with your claim. • All damaged or missing goods must be reported to the Trekker Sales Department within 4 days, and a replacement will be sent out to you at the earliest available delivery date. • If you notice a problem after signing for delivery, then please contact us within 4 days to arrange a replacement. Photographic evidence of any damaged goods must be provided. • You will not normally be expected to return the damaged packs to us. After your claim has been accepted by us please dispose of the items safely. • We do advise you to check your packs upon delivery to avoid any unnecessary delays if there is a problem with the delivery. FAULTY GOODS • If the products arrive with a manufacturing fault, please contact our customer services telephone line: 01524 737000 or email us: info@trekkerglobal.com. If you call us we will try to sort out your complaint while you are on the phone. If this is not possible the advisor will agree a course of action with you, in line with our terms and conditions. CHANGING YOUR MIND • Subject to our terms and conditions, and in line with the Consumer Contracts Regulations 2013, you have 14 days after the day you (or someone you nominate) receives the order, (or where the order is split into several deliveries over different days, 14 days after the date of the last delivery) to notify us that you wish to cancel the order. • Please note bespoke or special order products cannot be returned for credit. • To cancel an order please contact our customer services telephone line: 01524 737000 or email us: info@trekkerglobal.com. • You must return the products to us as soon as reasonably practicable and in any event within 30 days of delivery. • The product must not have been removed from their packaging or in any way handled, modified, or installed (such that they are no longer in a saleable condition). • If you cannot arrange carriage yourself, we can collect the complete order from the address to which they were delivered, on your behalf. Such collection will be at your cost, and at your risk.
info@trekkerglobal.com
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SALES +44(0)1524 737000 INFO@TREKKERGLOBAL.COM WWW.TREKKERGLOBAL.COM
HEAD OFFICE, DISTRIBUTION AND SHOWROOM Havwoods Limited, Carnforth Business Park, Oakwood Way,
Carnforth, Lancashire LA5 9FD
OTHER SHOWROOMS London Clerkenwell Showroom 26–27 Great Sutton Street, Clerkenwell, EC1V 0DS
London Chelsea Showroom 600 King’s Road, Chelsea, SW6 2DX Manchester Showroom
London Trekker Showroom 66a Turnmill St, Farringdon, London, EC1M 5RR
No. 2 Commercial St, Manchester, M15 4RQ
Pricing and deliveries All prices are shown per sqm unless otherwise stated and exclude VAT. Prices are accurate at time of printing. Trekker provide a range of delivery options. Please contact us to discuss a cost-effective delivery solution for your order.
Trekker Global is part of the Havwoods International Group.
Tel: 01524 737000
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PEFC Certified
This product is from sustainably managed forests and controlled sources
LUXURY DECKING
www.pefc.org
PEFC/16-33-254
www.trekkerglobal.com info@trekkerglobal.com T. +44(0)1524 737000
Havwoods Limited Registered in England No. 01225320
Beautiful decking for outdoor living.
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