Service Beyond Expectation with Dawson & Sanderson

SERVICE BEYOND EXPECTATION From Dawson & Sanderson Ltd

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At Dawson and Sanderson, our motto is providing service beyond expectation. It’s what we pride ourselves on as we help our hundreds of thousands of loyal and happy customers to book their holidays with us year after year. But what does service beyond expectation mean and why is it so important not just to Dawson & Sanderson but to you as customers? Certainly, it’s much more than getting a high ranking on one of the many online service ratings providers. And it’s more than getting a thank-you card or gift from one of our happy customers – although that is nice! For us service beyond expectation means exactly that – it’s when and where our At Dawson and Sanderson, our motto is providing service beyond expectation. It’s what we pride ourselves on as we help our hundreds of thousa ds of loy l and happy customers to book their holidays with us year after year. But what do s service beyond expectation mean and why is it so important not just to Dawson & Sanderson but to you as customers? Cert i ly, it’s much re than getting a high ranki g on one of the many online service ratings providers. And it’s more than getting a thank-you card or gift from one of our happy customers – although that is nice! "I am proud of my teams and what they deliver for our customers every single day and wanted to share some of those excep9onal examples with you." For us service beyond expectation means exactly that – it’s when and where our dedicated team has gone above and beyond the call of duty to give customers the confidence that everything is taken care of whether that b checking facili es in a hotel, or personally delivering last-minute tickets or visas to your home. We have all had that experience of trawling the high street for general household goods, only to return home lighter in the pocket but also feeling slightly let down by poor customer service. As someone who has recently moved house, I had this experience myself and realised that unfortunately too many of our big stores and retail parks have become order takers rather than service providers. It is this culture which inspires me to personally ensure that Dawson & Sanderson stands out and excels when it comes to providing service beyond expectation. By instilling a behaviour into our teams which they live and breathe every day, service beyond expectation is present in every customer interaction we make. I amproud of my teams andwhat they deliver for our customers every single day and wanted to share some of those exceptional examples with you. Chris Harrison, Managing Director, Dawson & Sanderson

Chris Harrison, Managing Director, Dawson & Sanderson

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