11 Erm, um, ah...tificial intelligence Despite our imperfect grammar, hesitations and ambiguities, innovative literate AI reads emotional context and tone of voice, establishing understanding with ease. 15 Get well sooner How 40 million customers were given access to AI in healthcare insurance in record time. 3 Eco.logical Only companies with the most intimate understanding of environmental and social risk factors will thrive. Fractal works with enterprises to create a road map for meaningful sustainability impact. 7 Sustainability capability Chetna Kumar, Head of Corporate Social Responsibility & Special Projects at Fractal, explains how the business is building its sustainability muscle by hitting bite-sized targets on the way to carbon positivity. 17 Interview: Prof. Gerd Gigerenzer Renowned psychologist Professor Gerd Gigerenzer shares insights into the importance of human decision-making in a time of growing automation.
EDITOR’S NOTE
Supporting people and the planet with AI
Eco.
logical
Artificial intelligence and analytics are transforming the way we do business. Year after year, leaders recognize AI as the most impactful technology for their enterprise. They’re using it for many applications, from chatbots that help people talk to machines and organizations to business intelligence solutions that support agile processes and informed decisions. AI provides the deep insights enterprises need to target efficiency improvements, monitor progress against goals and innovate at pace and scale. These same capabilities are vital in helping them achieve a positive impact on the planet and its people. We have two decades left to achieve the United Nations Paris Agreement goal of limiting global warming to 1.5C above pre-industrial levels. In the race to get there, companies are committing to ambitious targets for emissions reduction and sustainable operations. But while big-picture goals are crucial to our planet’s future, the small steps needed to reach them are often less clear. AI will be the key to overcoming these challenges, enabling enterprises to harmonize their data, identify their strongest sustainability opportunities, define key performance indicators, and measure and report on their progress. Sustainability is a journey that no enterprise, department or individual can travel alone. Shared ownership of sustainability goals across the organization will be essential to achieving that 1.5C goal. Just as necessary is sharing knowledge, insight and experience across the broader ecosystem to support and inspire others to make the most positive impact they can. We bring these insights and experiences together in this issue of ai:sight with real-world examples showing how business leaders ensure their organizations deliver unique experiences and services while being a force for the good of people and the planet. I hope you enjoy the read.
3
11
7
17
Sustainability capability
15
Susmita Roy Managing Editor
02
01
Made with FlippingBook - PDF hosting