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WARRANTY & RETURN POLICY
IMPORTANT! THESE POLICIES & PROCEDURES ARE EFFECTIVE JANUARY 2022 AND SUPERCEDE ALL PRIOR NOTICES.
WARRANTY PRODUCTS
POLICY The invoice price of any product supplied by SERVICE CHAMP which proves to be covered by our warranty will be refunded to you. USER-FRIENDLY RETURN PROCEDURE If you have a product(s) covered by our warranty, contact your SERVICE CHAMP Representative and inform them of the product(s) in question. Pack the part(s) in question in a shipping carton(s) and seal it. SERVICE CHAMP will mail you a prepaid FedEx Return Label(s). Simply apply the label(s) to the shipping carton(s) and give the carton(s) to your FedEx driver at your earliest convenience. There is a $10 per shipping carton fee for all warranty returns.
FAST CREDIT MEMO
Pack the part(s) in question in a shipping carton(s) and seal it. SERVICE CHAMP will mail you a prepaid FedEx Return Label(s). Simply apply the label(s) to the shipping carton(s) and give the carton(s) to your FedEx driver at your earliest convenience.
STOCK ADJUSTMENTS
POLICY Any product in good resalable condition may be returned for credit. All returns are subject to a 20% restocking charge without exception. No credit will be issued for parts which are; • In non-resalable condition (including damaged packaging, packaging which has been soiled, written on, or faded, as well as product not in their original packaging). • Are no longer sold by Service Champ (only items listed in the 2022-2023 SERVICE CHAMP Product Catalog are valid for return). • In less than their original package quantities (for example, a case of Oil SystemCleaner and wipers blades needs to return as a full case. Partial cases are not valid). • Special order products. • Products not sold to you by SERVICE CHAMP. • A general rule to follow when submitting your return: “If the item isn’t in the same condition as when you bought it as a new item, then please do not return it.” RETURN PROCEDURE Contact your SERVICE CHAMP Representative and inform them of the exact part numbers and quantities you wish to return along with how many shipping cartons you are returning. A written Return Goods Authorization (RGA) is required before any product can be returned to SERVICE CHAMP. Returns made without an RGA are subject to a handling charge of 50% or more.
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