Great Customer Experience Program
Welcome to an exciting journey through the highlights of a transformative year for the Great Customer Experience (GCE) Program. In this edition, we celebrate milestones, spotlight the dedicated team, and acknowledge the venues that have embraced excellence. Join us as we reflect on the program’s impact, and express gratitude to everyone who contributed to an unforgettable year. Meet the GCE Team In the ever-evolving world of the Great Customer Experience (GCE) Program, a dynamic ensemble of individuals plays a pivotal role in steering the ship toward success. These are not just titles; they are the architects of positive change, the champions of customer-centricity. Dave Noonan - The Maestro of Experience Enhancement: Enter Dave Noonan, the GCE Program Facilitator extraordinaire, orchestrates sessions resonating with both staff and customers. His passion for creating memorable experiences is contagious, making every session a journey of discovery and growth.
blends innovation and local insights, ensuring that the GCE Program leaves an indelible mark on every venue and staff member under her watch. Darren Martello - Navigating Excellence in the North/ East: Heading towards the North and East regions, we have Darren Martello, the GCE North/East Manager. Darren’s leadership style combines strategic foresight with a hands-on approach. Under his guidance, the GCE Program is not just a set of initiatives; it’s a journey towards creating customer experiences that linger in the hearts of patrons.
Deb Gardner - The Contractor Crafting Success: Deb Gardner, weaves together the diverse threads of the GCE Program. Her expertise creates a tapestry of success and excellence for everyone on the journey. Angela Stynes - Contractor Par Excellence: Angela Stynes brings her magic touch, infusing the program with fresh perspectives and ensuring lasting impact in venues and staff. Together, this powerhouse team doesn’t just manage GCE; they personify it. With a shared commitment to excellence and innovation, these individuals transform the customer experience landscape. This financial year, the GCE Program delivered 108 Venue Awareness sessions for 954 staff, 135 business health checks with 920 engagements. 98 per cent of attendees recommended the session, gaining a greater understanding of the business and role in Tasmania’s industry success. 95 per cent learned something new, understanding more about the customer experience and team dynamics. As we conclude this year’s journey of growth and achievement, we extend our appreciation to the entire GCE community. Together we’ve elevated customer experience and set the stage for even greater accomplishments in the future.
Jack Milbourne - The South’s Customer Experience Virtuoso: Meet Jack Milbourne, the maestro of the South region. As the GCE South Manager, Jack brings a blend of enthusiasm and strategic vision to the table. With a finger on the pulse of the local hospitality scene, Jack ensures that the GCE Program makes waves, transforming customer experiences and inspiring excellence in every corner of the South. Gena Cantwell - Crafting Excellence in the North West: In the picturesque landscapes of the North West, Gena Cantwell takes the helm as the GCE North West Manager. Gena is not just managing; she’s crafting a narrative of customer-centric success. Her approach
39 Tasmanian Hospitality Review December/January Edition
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