Brooks & Crowley September 2019

Review Brooks & Crowley

September 2019

781-277-7321

www.brooksandcrowley.com

439 Washington Street Dedham, MA 02026

*Services Throughout Massachusetts

"If you’ve ever worked in the service industry, you know how humbling it can be. When serving people, your job is decidedly not about you."

all needed to work together. And I loved it. As a bonus, I could even sneak in and watch the games before heading back for the second half of my shift. To this day, I can tell within a few minutes if a dining companion has ever worked in a restaurant. If they are tapping their watch, complaining a lot, or otherwise assuming that serving a meal is easy, I know they’ve never tried it for themselves. That person freaking out in Starbucks over some insignificant mistake? I promise they’ve never waited a table in their life. Working at a restaurant, in effect, makes you a better customer because it gives you the best sense of empathy you could hope for. You’ve been there, so you know what the other person is dealing with. That sense of empathy for the people you serve is a cornerstone of our firm. Our job is to know the law, of course, but it’s also to understand what our clients are going through. You could be the best lawyer in the world, but nobody is going to care if you’re a jerk to your customers. Being an attorney is about advocating, and it’s much easier to advocate for somebody you care about. When I worked in restaurants, I wanted every guest to leave happy. Today at the firm, it’s no different. Is your first job what you’ll do for the rest of your life? Probably not, but that doesn’t mean you won’t carry the lessons you learned from it with you. –Neil Crowley

WHAT CAN I GET FOR YOU? Why Everyone Should Work in Service

If you’ve ever worked in the service industry, you know how humbling it can be. When serving people, your job is decidedly not about you. It’s about working as a team to run a well- functioning operation. It’s about dealing with problems; when you serve thousands of guests, there will be problems. It’s about occupying your time in the most productive way possible. Most of all, though, it’s about meeting people at their level and doing what you can to give them a good time, whether they’re in the best or worst moods of their lives. I worked at a bar near the Boston Garden during the '80s heyday of the Celtics and Bruins. It was a crazy job. I remember the boss taught us that there was always something to do, so standing around was not tolerated. If nobody was there to be served, you should be polishing silverware or cleaning bottles behind the bar. We always needed to be ready because after the game, we would go from nearly empty to jam packed in five minutes. If we got behind, it would take a long time to get caught up, and it wasn’t fun. Both before and after games, we were slammed. It was all hands on deck, full steam ahead, or whatever other metaphor you can think of. We

Do you ever think about how funny it is that we ask kids what they want to be when they grow up? Before we expect children to be able to take out the trash, we expect them to have their careers planned out. While having hopes and aspirations is inspiring, sometimes we can learn just as much from a good ol’ fashioned job as we can from planning for our futures. Along with asking kids what they aspire to be, maybe we should start asking what they want to do for their first job. It doesn’t have to be glamorous or high-powered. Instead, it should teach the value of punching in, following rules, being responsible, and dealing with other people. One job that fits all of these criteria is a job in the service industry. In countries like Israel and South Korea, there is forced military conscription. This policy requires that every qualifying person of a certain age serves a prescribed period of time in the military. I like to joke that we should have a similar concept, but instead of putting people in fatigues, we should get them into a waiter’s uniform. Steve and I both did time in the service industry before becoming lawyers, and it’s served us incredibly well.

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