MEM BER matt ers MAK I NG T HE MO S T O F Y OUR C OA S T T O C OA S T MEMB E R SH I P Multi-Resort Systems When an individual, company or corporation owns and operates two or more Coast to Coast affiliates, we refer to that as a multi-resort system. Visits by Coast to Coast members to properties within these resort groups have a special restriction. The restriction is that members cannot book back-to-back reservations at Coast resorts within a multi-resort system. After each stay in a multi-resort system, a member must be out of that multi-resort system for 7 days before starting another reservation/stay at a resort within that same multi-resort system. For example, a member books a stay for 4 days at Emerald Cove Resort, which is part of the Colorado River Adventures resort group. The member then tries to book a stay for the following 4 days at Lake Havasu RV Park, which is also part of the Colorado River Adventure resort group. Our Tripsetter Reservation System has rules built in that would prevent this reservation from being made, as the member would have to be out of the Colorado River Adventure resort group for 7 days following the initial stay to make the second reservation at Lake Havasu RV Park. Members who make drive-up reservations must pay close attention to the Multi-Resort System rule. We have had instances where drive-up members were initially accepted into a resort, only to be told a short time later that they had to leave the resort because their stay followed another stay in the same resort group and therefore they were in violation of the Multi-Resort System rule. For a complete list of Multi-Resort Systems, see page 42 of the 2015 Coast Resort Directory or the Benefits page on the CoastResorts.com website. Drive-Ups Drive-ups, defined as arriving at a Coast to Coast Resort or Good Neighbor Park without a reservation, is something that we discourage. The reason is that
A Primer on Coast Network Policies Coast members frequently ask us questions regarding policies for use of our Coast resort network. Following are brief explanations of our network policies in two key areas.
members who drive-up at a resort may not be able to stay at that resort, as the resort may not have sites available for Coast members. It is at the discretion of each affiliate whether they will honor the Coast to Coast rate for any member who drives up without a valid reservation, including day-use RVers. In addition, many resorts have policies that they will not accept drive- ups from Coast members. These policies are noted in the 2015 Coast to Coast Resort Directory and our online directory in each resort or Good Neighbor Park listing. Rather than driving up to resorts, we encourage Coast members to use our Tripsetter Reservation System to book reservations. Members can do this either through the CoastResorts.com website or by calling Coast Member Services at 1-800-368-5721. There is no additional charge when booking reservations through our member service center. So use our Tripsetter Reservation System to navigate the Coast network, and you’ll always enjoy smooth sailing.
SUMMER 2015 COAST TO COAST 5
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