Customer Journey (Current Map) Following the success of the programme, they key outcome we have achieved is to provide
support to the delegates in continuing their digital transformation journey. In addition to
positioning all SMEs for the Innovation Programme, scheduled to launch in November 2021,
key outcomes we have achieved are as follows
• One SME has taken Premium Club Membership at HOST.
• 2 enquiries so far to make use of HOST Space and HOST Social.
• We are in conversation with 4 SMEs in further project development.
• 3 SMEs have collaborated with us to promote our programmes to their respective
networks and have volunteered to support us in marketing campaigns for Cohort 2.
• Introduction given to potential participants for Cohort 2.
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