Message from General Manager
2024 Issue 2
February 2024
We had much to celebrate this month with the Time in Service Awards for the many staff who have dedicated significant number of years to Ryde Hospital and to our patients, staff and visitors. Congratulations to Rachel Marlow for her award in the Australia Day honours. The St Valentines ’ day raffle and stall brought a smile (and some chocolate prizes) to the hospital. We welcomed our new JMOs and new grad- uate nurses this month. February has been any busy time for Ryde Hospital, and I would like to say a massive thank you for everyone for their hard work to maintain our high standards for patient care.
Alecia Daly, A/General Manager
Australia Day Honours
Congratulations to Rachel Marlow who was awarded the Public Service Medal (PSM) in the Australia Day Honours. The award was received in recognition of Rachael ’ s great dedication to Oc- cupational Thera- py and emergency deployment.
Inside this issue:
Upcoming Events
Time in Service Awards
2
St Valentine’s Day Raffle
5
16 Feb to 3 Mar - Sydney World Pride
Patient Identification
5
Patient Assistance During Mealtimes
6
8 Mar - International Women ’ s Day
Stroke News
7
10 Mar to 9 Apr—Ramadan
New JMOs at Ryde
7
‘When Relative Dies in Hospital’ launch
8
21 Mar - Harmony Day
Print & Design Changes
8
29 Mar to 1 April - Easter
Nursing News
9
New Graduate Nurses
9
Ongoing - Accreditation Preparation
Library Update
9
Disability Access
10
Respect Healthcare Workers
10
HealthRoster Changes
11
Newsletter is for Ryde Hospital Staff by Ryde Hospital Staff. Please email items of interest to:
Chaplaincy Quiz
11
Welcome to Ryde
12
Catherine.jones3@health.nsw.gov.au
Just for Fun
12
Fire Training
13
1
Time in Service Awards
The 2023 Time in Service awards were held on 30 January 2024, celebrating the wonderful staff and their years of dedication to Ryde Hospital. The ceremony was followed by morning tea and a celebratory cake.
2
Time in Service Awards
3
Time in Service Awards
40 years ’ service •
Matthew Svenson – Engineering Carmel Sunderland – Nursing Ward 8
•
35 years ’ service •
Christine Padovan – Cleaning Services • Cathryn Thomson – Dietetics
30 years' service •
Johann Kwok - Radiology
•
Shirley Honeywell – Ward 3 Nursing
• Teresa Buanne – Sterilising Technician • Barbara Fitzgerald – ED Nursing • Fiona Thorn – Redevelopment
Employee Name
Years of Service
Crystal Herradura
10 years' service
Jaime Shields
10 years' service
Jillian Chua
10 years' service
Employee Name Carol Palmisano
Years of Service 25 years' service 25 years' service 25 years' service 25 years' service
Dr Kenneth Ho
10 years' service
Dr Kevin Lai
10 years' service
Francis Wong
Kamlesh Kumar
Marissa Valle
10 years' service
Khuan Yeo
Dr Niranjan Tillekeratne
10 years' service
Pan Ng
10 years' service
Employee Name
Years of Service
Dr Shamini Athithan
10 years' service
Ahmad Dezyanian
20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service 20 years' service
Sharon Fok
10 years' service
Anna Butcher
Soo Jin Cho
10 years' service 10 years' service
Eva Choi
Turan Gezginci
Jeevana Yadady Matthew St Clair
Dr Brian Zeman
10 years' service
Cara Henretty
10 years' service
Scott Weinert
Donna Linschoten
10 years' service
Sachy Seignarack
Jin Park
10 years' service
Suganthi Premachandran
Eugene Wong
Jinye Zhu
10 years' service
Jo - Anne Wigan
Kai Yuen Tsai
10 years' service
Michelle Lee
Dr Kavita Varshney
10 years' service
Pamela McCauley
Latha Mlamkuzhi Thanka- chan
Raewyn Walton
10 years' service
Yuedi Feng
Lauren Badman
10 years' service
George Daaboul
Louise Liu
10 years' service
Kate Ye
Lydia Dennison
10 years' service
Dr Michael Goss
Mark Graceffo
10 years' service
Martha Rodriguez
10 years' service
Employee Name
Years of Service
Nisansala Muramudali Kandambi
Adrian Fiorito
15 years' service
10 years' service
Jarinya Soieprasounk
15 years' service
Teresa Jeong
10 years' service
Julia Scott
15 years' service
Eka Aksanuri
10 years' service
Supreet Kaur
15 years' service
Josephine Atienza
10 years' service
Dillian Apram
15 years' service
Dr Marcus Maller
10 years' service
Eunice Muigai
15 years' service
Jenny Anderson
15 years' service 15 years' service
Ping Zeng
10 years' service
Katerina Alexakis
Ronak Patel
10 years' service
4
St Valentine ’ s Day Raffle
The Pink Ladies held a St Valentine ’ s Day Raffle, with fantastic gift boxes full of chocolate treats as prizes. The raffle was drawn on 14 February, with the first prize going to Radha from Allied Health. Other prizes were won by lucky visitors to the hospital. There were other Valentine gifts on sale on the day with the knitted red roses being a huge success. We would like to take the opportunity to thank the wonderful work of the Pink Ladies supporting
Patient Identification
Correctly identifying and implementing processes to match patients to their intended care is critical to ensuring patient safety. Risks to patient safety occur when there is a mismatch between a patient and components of their care. This includes diagnostic, therapeutic and supportive care. Within NSLHD at least 3 patient identifiers must be used to confirm a patient ’ s identity for patient registration, when providing care and when transferring responsibility for care. The approved Patient Identifiers include:
If the patient is incapable of responding (e.g. dementia, confusion) a Carer or relative should be asked. Red wrist bands used to indicate the patient has a known adverse drug reaction must not contain details of the ADR/allergy. The red band is purely to alert staff to seek the details of the ADR/allergy which will be recorded in the patient ’ s notes.
Only one wrist band should be used.
The patient ’ s room/bed number must not be used to identify the patient.
• name (first name and surname = one identifier) • date of birth
3
Staff must always ask the patient, or their person responsible, to state their full name and date of birth. Staff must NOT state the patient's name or DOB then ask the patient/person re- sponsible if this information is correct.
• address • gender • medical record number • individual healthcare identifier
5
Patient Assistance During Mealtimes
At Ryde, we use a system of 3 coloured placemats to indicate patients who require assistance during mealtimes (policy link here: Mealtime Assistance and Safety – Red Placemat/ Blue Placemat - NSLHD, updated Dec 2023). The placemats can be ordered via EMR, and remember that placemats need to be re - ordered every time a diet is changed on EMR.
BLUE – TRAY ASIDE
BLUE – DELIVER TRAY
RED
Examples: • High risk of aspiration or chok- ing • 1:1 feeding assistance or super- vision due to dysphagia • Very modified diet/fluids or strict feeding recommendations
Examples: • Patients physically unable to feed themselves • Confused or cognitively im- paired and at risk of sustaining
Examples: • Patients who are safe to be left
alone with food but who re- quire set up assistance, help opening packages or encour- agement to eat.
burns with hot beverages • Requires supervision and
prompting to use safe swallow strategies in the absence of sig- nificant dysphagia
Regardless of level of assistance, all patients require standard safe mealtime practices including: • Positioning upright • Providing oral intake only if able to sustain alertness
• Hand hygiene prior to each meal • Diligent oral hygiene twice daily
All staff are encouraged to contact speech pathology or dietetics if you would like further information or training on this topic.
6
Stroke News
Of these, 42 patients were transferred to the Comprehensive Stroke Centre (CSC) for hy- peracute stroke treatment, ensuring swift and effective care delivery. Currently, our stroke service is actively par- ticipating in the Quality in Acute Stroke Care (QASC) trial, aimed at refining proto- cols related to fever, sugar, and swallowing in stroke patients. We are confident that these efforts will further enhance patient out- comes and stroke care provision.
Ryde Hospital participated in the national stroke audit 2023. The results of the audit highlighted significant improvements across various facets of our stroke services, reflecting our com- mitment to delivering exceptional care. One of the standout achievements highlighted in the audit is the remarkable progress in care plan development, emphasizing collaborative efforts between our dedicated team and patients and their caregivers. Furthermore, we have witnessed a notable increase in the provision of education regarding behaviour - modifiable risk factors, a crucial step in empowering our com- munity to make informed choices about their health. Additionally, we are proud to report a substantial enhancement in screening stroke patients for swallowing difficulties, a vital intervention with direct implications for reducing mortality and morbidity in the crucial 90 days post - stroke. It's worth noting that some of our indicators have surpassed those of peer hospi- tals and even the national average, a testament to the collective diligence of our interdisciplinary team. In the Emergency Department alone, our hospital has attended to 216 patients initiated on the stroke pathway, with 73 con- firmed stroke cases and 30 transient ischemic attacks (TIAs).
Simpy Arora,
Stroke coordinator
Simpy.arora@health.ns w.gov.au Pager no.54844
New JMOs at Ryde
The new medical education year of 2024 was off to an enjoyable start yesterday with the first paediat- ric resuscitation session up int the P.A.Cunningham Sim Suite in Denistone House. A multi - professional day of training was organised, under the watchful eye of senior paediatric nurses Lauren Shumack and Haylee Ellis, and paediatricians Dr Sathah Sivabalan and Dr Meena Rattan. The care of our youngest patients needs practice and attention to detail and the Sim Suite allows cli- nicians to step outside their ward duties and concentrate on working together effectively in a crisis. We look forward to more sessions over the year to come.
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‘ When Relative Dies in Hospital' translated booklets
A set of four new translations for the When a Relative or Friend Dies in Hospital booklet has been launched across the district. At the Ryde Hospital launch on 5 February visitors, patients and staff were able to get copies of the booklets and other grief re- sources, talk to staff and complete a quiz. The booklet provides valuable information to assist families and friends when someone dies in hospital and is now available in Simplified Chinese, Armenian, Korean and Italian. Having a loved one die in hospital can be a distressing and confusing experience which can be further complicated for individuals who belong to culturally and linguistically diverse communities. The translated booklets aim to provide equita- ble access to practical information on what to do next, education on loss and grief as well as where to access bereavement support services if needed and should be available on every ward. The English and translated booklets are an initiative of the RNSH social work department and funded by the Tomorrow Trust. Wards are encouraged to order copies through Print and Design. Copies can also be down- loaded from the intranet.
Print & Design Changes
The new Design & Print Management (DPM) site is now live on the Intranet.
Important information about catalogue links
The CCLHD & NSLHD Design & Print Catalogues have been migrated into new document libraries as part of our transition to the modern intranet. The old (Legacy site) catalogues will be decommissioned soon. Links to the legacy catalogues will not work after they have been decommissioned. This does not affect items which have been uploaded to the external CCLHD or NSLHD websites. What do I need to do? If you have catalogued item links published anywhere, you will need update these links to point to the new catalogue/s.
New CCLHD Catalogue
New NSLHD Catalogue
Once you have found the item, right click on the hyperlink, and select copy link. Use this link to update the relevant content. Please email us if you need further assistance.
8
Nursing News
We would like to welcome Roland Cave to the Nurse Practitioner - Emergency De- partment role for Ryde Hospital, who commenced on 29 January on a temporary full time secondment. Roland works as a Nurse Practitioner at Mona Vale Hospital and has previously worked in the Emergency Department at Hornsby Hospital. Roland has extensive experience in Emergency nursing and postgraduate qualification in critical care nursing. Contact at: Roland.cave@health.nsw.gov.au
We would also like to welcome Samantha Booth as the new Clinical Nurse Educator on Ward 2. Sam has previously been working in the UK as a clinical case manag- er and registered nurse for the past 18 months. Prior to this she has worked in the Emergency Departments at Royal North Shore and Hornsby Hospitals. She holds a graduate certificate and diploma in Emergency Nursing.
Contact at: Samantha.booth@health.nsw.gov.au Please welcome Sam & Roland to Ryde Hospital.
New Graduate Nurses
This month we welcomed the February intake of new graduate nurses to Ryde. They will be working in thea- tres, ED, ICU and wards 2, 3 and 8 for the next 12.months. They are a valuable part of the nursing teams and please make them welcome at Ryde.
Library Update - Literature Search Available
Did you know that literature searches are available from NSLHD Libraries, if you looking for evidence such as:
presenting at journal club
•
updating education resources
•
answering a clinical question
•
• following up on a patient ’ s question NSLHD Librarians will search multiple databases for you, looking for evidence to answer your ques- tion. Request a literature Search by logging into Spring- board with your Stafflink ID > Request a service > Literature search request form
• writing a policy, procedure or guideline
writing for publication
•
presenting at a conference
•
undertaking research
•
• giving a presentation to your department
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Disability Access
Unconscious Bias Our attitudes and assumptions, whether conscious or unconscious shape the decisions we make. Unconscious bias can be a significant barrier to people with disability. We need to remove assumptions, personal judgments, and fear from the decisions we make. Don ’ t assume what someone with a disability can and can ’ t do. Focus on the desired outcome and understand how the individual would achieve this. What can you do? Be aware We all have a tendency to gravitate to the familiar and comfortable. By being aware of your bias you can reduce the reliance on personal judgement, stereotypes and assumptions. Be open and curious We often avoid what we don ’ t understand or fear. By being curious and open to learning about difference you can become comfortable and make better informed decisions.
Respect Healthcare Workers Posters
The Ministry of Health recently released two posters as part of Safety in the work- place. These will be printed and displayed in coming weeks. Across the hospital. They are a reminder to staff , patients and visitors to be kind and respectful to healthcare workers.
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HealthRoster Changes
HealthRoster is being rebranded to Allocate Optima by the vendor that provides this solution. This means there will be some slight changes to the look of the HealthRoster platform. HealthRoster users will see the new Allocate Optima name and logo on the HealthRoster login screen.
While the HealthRoster product has been rebranded to Allocate Optima, within NSW Health we will continue to call the solution HealthRoster (Allocate Optima). The solution will otherwise remain the same and users will still be able to complete their regular rostering tasks and activities. There will also be no change to Employee Online (EOL) which will continue to be known by the same name. The short video that can be accessed at this link HealthRoster Vendor update to Allocate Optima (vimeo.com) provides an overview of the new look and changes.
When? HealthRoster (Allocate Optima) 11.2.4 will go live for NSW Health on Wednesday 28 February 2024.
What ’ s New?
• The What's New in HealthRoster Document contains information relating to the HealthRoster updates
• This notification is published on the NSLHD HealthRoster Webpage under Important Information .
Chaplaincy Quiz
Everyone is asked their religion when they are admitted to hospital: a. Yes, this is so they can receive appropriate spiritual care if needed b. Yes, and they are able to say if they prefer not to answer c. No, religion is too personal to be asked about In the new hospital: a. There will be a multi faith room located on the ground floor next to the shop b. There will be a multi faith room located on the ground floor overlooking Blue Gum Forest, near the main lifts c. There will be a multi faith room located on the lower ground floor d. There will be no chapel or multi faith room In the new hospital: a. The muti faith room will be accessible to a person in a wheelchair b. The multi faith room will be accessible to a person in a hospital bed c. The multi faith room will only be accessible by people who can walk unaided
Hospital staff can access a list of faith leaders able to attend the hospital by looking on the Intranet site under Ryde Hospital: a. Yes (Ryde Hospital >Non - Clinical services > Chaplaincy) b. No
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Welcome to Ryde
Ryde Hospital also welcomed the following staff this month:
Name
Position
Name
Position
Registered Nurse (new graduate) Registered Nurse (new graduate) Registered Nurse (new graduate) Registered Nurse (new graduate) Registered Nurse (new graduate) Registered Nurse (new graduate)
Anthony Colantuono
Social Worker
Bosco Chen
Registered Nurse
Linda Brimfield
Registered Nurse
Rachita Ghale
Salina Khadka
Connie Calvisi
Pharmacist
Peggy Lau
Subi Pokhrel
Registered Nurse
Fei Lim
Clinical Pharmacist
Isabel Witty
Sejal Mehta
Administration Officer
Juliann Um
Aarsi Jha
Registered Nurse
Nafis Mohammad Rahimiha
Helen Elliott
Registered Nurse
Just For Fun
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