Blue Spares Invest in their Sales team through ongoing training As an authorised OEM dealer for many key equipment manufacturers, Blue Spares has a wealth of expertise and knowledge to give you the support you need for all your spare parts. The company continues to invest in their sales team through ongoing training across the range of brands in which they support.
The continuous learning and training that the Blue Spares team are undertaking is also being noticed by the customers. Michael Burke at Alpha Recovery, runs a Terex Fuchs material handler and has been highly impressed by the level of knowledge shown by his Blue Spares sales rep: “Andy Shaw, my contact at Blue Spares is excellent! Not only the speed in which he can get the parts delivered, but it is also his product knowledge. If we cannot properly describe a part to him, 9 times out of 10 he’ll manage to work out what we require just by talking over the phone. In my 35 years of experience, he is one of the best parts salesmen that I’ve come across. I wish all the manufacturers I dealt with had an Andy!”. Sales Director at Blue Spares, Chris Thomas, talks about why it’s important to offer continued training to the sales team: “It’s the aim of Blue Spares to offer our valued customer base the best service in the industry to ensure that their machines are ran at optimal capacity. The training of our expert sales team is vitally important to us and something that never ends. To receive this praise is immensely rewarding and reflects the dedication that is invested”.
machine servicing and maintenance as well as more general modules such as finance and marketing.
In the last 12 months the sales team have taken training courses on General Kinematics, Westeria, Fuchs and Powerscreen. The aim of these courses is to strengthen the knowledge of the team for them to be of better help to customers looking for support and advice when ordering spare parts for their machinery. Our end goal is to help to increase productivity for our customer base. The team have most recently been working on the Powerscreen university, which was designed by Powerscreen to give their dealers the very best training available on both their machines and the crushing, screening and recycling industry as a whole. It is a combination of self-taught and trainer-led sessions, with modules which are designed to be building blocks on a never-ending learning journey. OEM accredited training means that Blue Spares can provide the very best customer support for Powerscreen equipment. Topics include explanations of the world- renowned Powerscreen crushing, screening and conveying technologies; machine features and benefits, in-depth applications training; how to ensure optimised machine performance;
Andy Shaw, my contact at Blue Spares is excellent! Not only the speed in which he can get the parts delivered, but it is also his product knowledge.
Barry Donaghy, Parts Technical Support Manager at Powerscreen comments: “Since the recent training for the Blue Spares sales team, the Terex parts technical team have noticed that the type of enquiry now coming through Blue Machinery are the more complex enquiries, indicating that the training was a success in that the Spares team can now answer the normal day to day enquiries, especially on parts identification”.
Blue Mail | Issue 2
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