HMRC has published a guide to the customer relationship management model which it uses to manage links with the large business community.
This guide explains what the relationship management model is based on, what it includes and the role of the CRM.
The key elements of the strategy are set out as:
Customer Relationship Managers (CRMs) to manage the relationship with the 2,000 largest and most complex businesses in order to improve the handling of issues risk assessments of customers against a published framework and resourcing to the highest risks a non-statutory business clearance process to provide customers with pre-filing decisions on the tax treatment of transactions to increase certainty.
HMRC half yearly report for April to September 2014
22 December 2014
HMRC have published their latest half yearly report to Parliament.
Highlights from the report include:
Improved telephone response rates But slightly lower postal response figures The switch to 03 prefix numbers now completed for most HMRC helplines, reducing the cost to customers A reduction in the total cost of collecting income tax (Self Assessment and Pay As You Earn) to 88 pence per £ collected from 96 pence in the equivalent months of 2013.
Government to use joint venture to collect unrecovered debt
23 December 2014
A new joint venture will now be used to target debts owing to six Government organisations, including those most relevant to employers and employees.
The Government announcement confirms that “a new company - Integrated Debt Services Limited - jointly owned by the government and TDX Group, an Equifax company, will provide a single point of access to a wide range of debt management and collection services for a number of government departments and the wider public sector in 2015. Debt owed to the government, which stands at some £22.6 billion, originates from many sources including unpaid fees, taxes, fines and loans, ineligible benefits or grants and unrecovered costs from court cases. The Government has reviewed how it collects debt and today a new ambitious approach has been launched. The new company will use a range of proven and effective debt management services to support debt recovery with a focus on increasing returns.
The service will launch initially with 6 customers:
HM Revenue & Customs The Department for Work and Pensions The Home Office
CIPP Policy News Journal
08/04/2015, Page 206 of 521
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