Debt Management & Banking - Agent Dedicated Helpline
25 April 2014
HMRC are opening a new Enforcement & Compliance, Debt Management & Banking (DMB) Agent Dedicated Helpline on 28 April 2014.
This helpline is intended for the sole use of agents with queries about DMB – and you can use it to get a priority service.
The telephone number is: 0300 200 3887 .
Opening hours: 8am to 8pm, Monday to Friday.
For Self Assessment and Tax Credit queries, lines are also open: 8am to 4pm, Saturday and Sunday.
HMRC hope you find this service useful.
Next stage in HMRC digital services
30 April 2014
HMRC has published the latest information about Agent Online Self Serve which includes the latest developments in Identity Assurance (IDA) with Authority Management.
The Briefing Note below explains what has been happening and what is planned over the next few months.
Briefing Note – April 2014
Agent Online Self Serve and HMRC digital services
We thought that agents would like another update on HMRC’s progress introducing new digital services and some information about the work we’ve been doing recently with the Government Digital Service (GDS) on Identity Assurance (IDA). Our last Briefing Note explained the importance of IDA to Agent Online Self Serve (AOSS) and that IDA will enable agents (and agent firms) to verify that they are who they say they are when they transact with government departments online. IDA with Authority Management is the service that will enable users of online services to transact on behalf of others. • HMRC and the Government Digital Service (GDS) have just moved into what’s known as the ‘Alpha’ phase for IDA with Authority Management for organisations and agents. ‘Alpha’ is still exploratory and means learning, not building, but the end result will be the design of a simulated service to test the process for verifying that an organisation exists and that someone within an organisation such as a director, an employee or an agent acting on behalf of an individual or organisation has the authority to do so. • We will need to develop a proposition that can be used across government for example DVLA, DWP and Companies House all have an interest in how IDA is being developed. What’s been happening?
CIPP Policy News Journal
08/04/2015, Page 490 of 521
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