We learnt a lot from our user research and ‘private beta’ testing will tell us more about what agents need. We’re also working on a new agents’ homepage, online authorisation and the AOSS registration process for agents. We don’t have a timeframe for these services yet but they’re all part of our plans for redesigning and simplifying how agents work with HMRC.
HMRC Agent Update 45
9 December 2014
The latest Agent Update from HMRC includes the usual helpful round-up of news and reminders, including updates on digital support for agents and Working Together actions.
The 45th issue of Agent Update is a good way of ensuring that you have missed nothing in the past two or three months.
HMRC survey digital needs and attitudes of agents
22 December 2014
HMRC have published research into the readiness of agents to assimilate or embrace the ongoing switch to digital communication.
The Tax Agent Segmentation Research - Exploring agents’ digital needs and attitudes places agents into four groups as regards their attitude to digital transformation, with the following titles and percentages:
Corporate pacemakers (11%) Mid-sized progressives (26%) Small but savvies (51%) Hard to win overs (11%).
It is not clear how many payroll agents or bureaux were included, although the majority of respondents will no doubt have been tax agents. It therefore remains to be seen whether the payroll community have a higher incidence of “pacemakers” and “progressives” than the overall agent population! CIPP comment The CIPP Policy Team will be surveying members early in the new year to see what they think about this segmentation.
HMRC Digital Services for Agents
6 January 2015
HMRC have issued a further detailed update on digital services for agents. As always, the CIPP advises that services intended for agents are usually applicable to bureaux as well.
Many thanks to HMRC for this report:
Agent Online Self Serve (AOSS) In this latest update we’re pleased to announce that our AOSS project has passed its first Government Digital Services (GDS) assessment. This involved a panel interview for the AOSS team and an assessment of the project against 26 service standards. We met GDS’ requirements on all 26 counts. This success enables us to move into the next phase - the
CIPP Policy News Journal
08/04/2015, Page 502 of 521
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