SMART MELAKA INITIATIVES 04
01 02 03
05
STRATEGIES AND ACTION PLANS
Smart Government
The state government is responsible for creating and enforcing the rules of a society, to spearhead the direction of state development, and ensure the well-being of its citizens. Smart Melaka Government, aims to strengthen the connections and interactions between the government and all stakeholders (citizens, businesses, and other civil organisations) to support and increase the efficiency in public delivery services, following the ‘city as service’ model. Specifically, the strategies target at improving the accessibility, network infrastructure capacity, awareness, and readiness with efficient, and user-friendly applications. It also emphasises on enabling inter-agency data integration and data sharing to boost the speed, quality, and efficiency of government decision- making. The state government should leverage the big data analytic and digital technology to transform the conventional services into e-services covering the end-to-end services which are more inclusive and transparent.
SG-S1.1: BROADEN THE E-GOVERNMENT SCOPE AND IMPROVE THE QUALITY TO OPTIMIZE THE SERVICES. ACTION PLANS TIMELINE INDICATORS OWNERSHIP A1 Enhance comprehensive Government Digital practices for government servants. ST • BTMK • MCMC
• Percentage of end-to-end (E2E) services to all state government agencies • Percentage of digital signature capabilities by organisation.
A2
ST
Enhance online government services portals Enhance standard operating and procedures (SOP) for comprehensive e-government implementation. Develop more innovative applications (apps) and services through a data driven approach.
• Number of e-services.
• BTMK
A3
ST
• Number of SOP implemented to all agencies • Number of services
• BTMK
A4
ST
• Number of applications (apps).
• BTMK
31
Made with FlippingBook - Online Brochure Maker