• Support departmental leadership in identifying a suitable new property management system to replace MRI Qube, and to hold a wide range of property data which is currently being gathered to enhance our management and strategic planning capabilities. • Responsible for ensuring that the department is GDPR compliant. • Responsible for reviewing, revising and maintaining the property pages of the LDF’s website ensuring that the website is a valuable portal to our stakeholders and is an up-to-date information source. • Responsible for updating the clergy housing handbook / partnership agreement and communicating this with clergy accordingly. • Responsible for stakeholder communications and engagement – developing a suitable engagement programme and implementing that to keep (in particular our clergy occupiers) up to date with department initiatives. • Responsible for ensuring that there is a means in place of securing regular feedback from our customers across all interactions e.g. general housing experience, reactive repairs, ingoing works, quinquennial works, performance of our managing agents in respect of investment property. • Management of KPIs for department, particularly in terms of health and safety compliance and customer feedback. • Monitor property enquiries email inbox when Department Co- ordinator on leave.
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