UCL - Technical Services Manager



UCL is London’s leading multidisciplinary university, with more than 11,000 staff and 38,000 students from 150 different countries.

Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any class, religion, and the first to welcome women on equal terms with men.

Job Title:

Technical Services Manager - Student Accommodation

Grade: Responsible for:


A multi-disciplined team of internal Engineers and associated support / admin staff. External Sub-Contractors and Consultants.

UCL is one of the world’s top universities with an annual turnover exceeding £1 billion. Based in the heart of London, it is a modern, outward-looking institution. At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centers for architecture (UCL Bartlett) and fine art (UCL Slade School).


UCL’s staff and former students have included 29 Nobel prizewinners. It is a truly international community: more than one-third of our student body – more than 35,000 strong – come from 150 countries and nearly one-third of staff are from outside the UK. UCL offers postgraduate research opportunities in all of its subjects, and provides more than 200 undergraduate programmes and more than 400 taught postgraduate programmes. Approximately 54% of the student community is engaged in graduate studies, with about 29% of these graduate students pursuing research degrees.

UCL Estates

UCL Estates manages the estate and facilities infrastructure from the strategic to the operational, across property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, cleaning and including student residences and central room bookings. UCL manages 4,074 student rooms across 21 residences, three which provide catered accommodation, with a further 2,000 rooms held under nomination agreements.


Job Title:

Technical Services Manager - Student Accommodation

Department / Unit: Student Accommodation Faculty / Division: UCL Estates Reports to:

Director, Student Accommodation

Responsible for:

A multi-disciplined team of internal Engineers and associated support / admin staff. External Sub-Contractors and Consultants.


The Student Accommodation team within University College London (UCL) has 31 buildings of varying size and shape. With a wide range of students from across the world, learning and completing research at UCL. The Technical Services Manager – Student Accommodation is responsible for leading the team who will manage all maintenance services, contracts, long-term maintenance and improvements to buildings and infrastructure including critical statutory requirements such as legionella, asbestos and other complex building related requirements for the Student Accommodation property portfolio. Grade: 9


Technical Services Manager – Student Accommodation is responsible for the strategic leadership, management and direction of all maintenance. The role holder will lead and direct a multi-disciplined team of Building Services Engineers providing services to all student accommodation buildings. To work collaboratively with the Head of Engineering and Maintenance to ensure that all proposals for projects/infrastructure solutions/maintenance proposals do not conflict with the strategic direction and priorities of the remainder of the Estate requirements. Act as the primary point of contact on maintenance, technical and infrastructure issues for all of UCL Student Accommodation buildings. Lead the preparation, prioritisation, co-ordination and delivery of assigned projects and programmes, including – planned works, strategic maintenance programmes, strategic and one-off projects and business improvement work-streams. Liaise and work collaboratively with Project Teams, the Safety & Sustainability Team and others to provide technical advice/support and the development/application of design briefs, technical standards etc. Input to 5-10 year strategic maintenance plans and the delivery of projects for improvement of existing building services infrastructure, to meet the needs of the university, e.g. electrical power systems, combined heat and power, including technical design/specifications, delivery, standards for engineering services and ongoing maintenance. Ensuring engineering technical standards for design and maintenance follow industry best practice and UCL engineering solutions are considered for optimum life-cycle and practical main- tainability. Senior technical engineering input including delivery of complex infrastructure projects, and work-streams, developing design standards and engineering liaison with, project teams, external Developers, Partners and Consultants.


Manage the effective deployment of Building Services Engineers; provide advice, guidance and support in line with priorities established via strategic plans and proactive engagement with designated school/departmental representatives; Plan, prioritise, coordinate and allocate projects/tasks; liaise closely with other Team Leaders, to ensure effective, coordinated, customer focussed solutions and delivery; Act as the primary point of contact on maintenance and other related issues for all Student Accommodation buildings. Provide relevant specialist advice and support to other Team Leaders, Engineers, Surveyors, Project Managers and other staff within UCL Estates. Prepare project briefs, specifications and service standards; work collaboratively with project managers, contract managers, contract administrators, procurement and others to ensure the effective procurement of contracts and projects; Procure and commission a range of services using internal and external providers; Manage service contracts and service level agreements covering a range of maintenance works; Manage service delivery and the performance of service providers including contractors and DLO as appropriate; liaise with and advise contract/service managers and oversee service providers’ compliance with, and performance against, service specifications and terms of contract; Investigate and resolve complex maintenance/engineering problems, including incident investigation and root cause elimination; establish and coordinate appropriate courses of action for remedial works; Manage/undertake inspections, surveys, risk assessments, feasibility studies and diagnostic fault finding and initiate appropriate actions; establish the most practical and effective resolution of problems; Manage maintenance projects ensuring compliance with specifications, cost estimates and timescales. Plan, manage and prioritise work to manage and mitigate risk. Prepare regular and ad-hoc management/performance reports; Manage delegated budgets for assigned programmes, projects and services;


Liaise frequently with Project Managers to ensure that maintenance needs arising from new construction and major refurbishment are recognised, recorded and planned for; Manage the accurate and timely compilation and maintenance of essential records and data; When required, represent UCL Student Accommodation at specific assigned committees and engagement forums with senior management across the University with regard to existing and future engineering service provision, including technical steering and implementation groups. Represent Estates Division and UCL where required at technical forums, external organisations and networks to collaborate on legislative requirements and ensure improvement to future Engineering infrastructure and services university–wide. Prepare regular high level management information and reports for the consideration of the Director of Student Accommodation as required including quarterly reports and specific information as required e.g. UCL wide Committees and external requirements e.g. Benchmarking/Higher Education/Industry as appropriate. Contribute as required to the setting of relevant budgets, estimating, forecasting and planning expenditure; including the presentation of business cases and recommending projects for inclusion in strategic long term maintenance and improvements to UCL’s Student Accommodation infrastructure. Demonstrate financial and management skills to achieve agreed targets and performance measures in the role. Contribute positively to the collective approach to managing the effective procurement and performance of service providers, including service standards, costs, health & safety. Drive contractor and consultant management (Financial, Quality, Site Management/ Safety, and Performance) taking ownership as UCL client representative on project works, service delivery within role.


General This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder. The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Line Manager or Head of Department/Division . The post-holder will actively follow UCL policies including Equal Opportunities Policies and be expected to give consideration within their role as to how they can actively advance equality of opportunity and good relations between people who share a relevant protected characteristic and people who do not share it. The post-holder will maintain an awareness and observation of Fire and Health & Safety Regulations. Special Conditions Managers and professional/technical staff within Estates team may occasionally be required to work outside core working hours to resolve unforeseen problems, attend emergency situations, and maintain critical building services/conditions or to meet customers’ exceptional demands. UCL staff work flexibly to ensure appropriate professional/technical availability/presence between 08.30 and 17.30 daily (Monday to Friday).


Job Title: Technical Services Manager The post requires the professional qualifications, managerial background and experience necessary to provide professional/technical advice at a senior management level within UCL.




Relevant professional qualification and membership of relevant professional body.

Educated to degree status


Extensive practical experience and relevant technical knowledge

Detailed practical knowledge, understanding and application of relevant Health and Safety legislation; Fully conversant with developments in sustainability and environmental issues, including energy conservation;

including the management of maintenance operations using contractors and directly employed staff; Thorough knowledge and experience of managing maintenance operations in a large multi-site organisation;




Skills or abilities

Strong planning, problem solving and negotiating skills;

Excellent presentational skills.

Performance management and reporting.

Strong organisational, planning and team leadership;

Expertise and understanding of building systems, legislation and service requirements across a diverse portfolio.

Draft specifications, drawings, plans, service standards etc.

Significant service procurement and management experience.

Strong analytical skills with an ability to interpret complex technical documents, drawings, manuals etc. Project management, contract procurement and management and change management experience;

Previous Experience

Budget management experience;




Other requirements

Maintain professional status through relevant CPD.

Surveys, inspections and fault finding are carried out throughout buildings including in plant rooms, service ducts/ shafts, roofs, laboratories etc. where access may be awkward and where conditions may be hot and noisy; an awareness of hazardous situations is essential, for example, fragile roofs, asbestos, exposed machinery, steam plant, live electrical equipment etc.


Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post which should be sent to; Robbie Hodder

robbie.hodder@mrgpeople.co.uk 020 8892 0115 | 07530 680159

For a confidential and informal discussion please contact Robbie Hodder at The Management Recruitment Group. The closing date for applications is midnight Sunday 16th June 2019.

Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115

52-54 Gracechurch Street London EC3V 0EH Tel 020 3962 9900

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

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