Ajibade (Abiola) Oladele linkedin.com/in/abiolaoladele
■ Career history: Branch Manager - Flagship Branch, Access Bank, Nigeria Lead Consultant (Fintech Operations & Control), Captis Investment, Nigeria Branch Manager - Ikorodu Branch, Access Bank, Nigeria Head of Customer Care Unit, Access Bank, Nigeri ■ Education highlights: MBA, Warwick Business School, UK Chartered Banker, Chartered Institute of Bankers of Nigeria, Nigeria MBA, Obafemi Awolowo University, Nigeria BSc, Microbiology, Obafemi Awolowo University, Nigeria
■ Nationality: Nigerian
■ Languages:
Yoruba (native) English (fluent)
■ Career achievements: Recognised for leadership capabilities and chosen to head a team of eight branch managers, to address long waiting and turnaround time issues at Access Bank’s 600 branches in 18 countries. Achieved outstanding results with a 60% reduction in banking hall congestion bank-wide. Handpicked to manage the Head Office Branch of Access Bank. This is the number one branch in the group, with a customer base of over three million and a balance sheet size in excess of US$1 billion. Within a span of nine months, improved the CSAT ratings of the Head Office Branch from less than 60% to over 90%. Acknowledged as the top-performing Branch Manager in the highly competitive Lagos zone, comprising more than 200 branches. This award recognised outstanding leadership, operational excellence, and consistent achievement of set targets.
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