Swati Panigrahi linkedin.com/in/swatipanigrahi ■ Career history: Technical Analyst II, Bank of America, India Senior System Engineer, Bank of America, India Senior Technical Associate, Bank of America, India ■ Education highlights: MBA, Warwick Business School, UK BTech, Electronics & Communication Engineering, Delhi Technological University, India
■ Nationality: Indian
■ Languages: Odia (native)
Hindi (fluent)
English (fluent)
■ Career achievements: Implemented an advanced scheduling mechanism for enterprise-wide software deployment solutions, effectively eliminating the risk of missing service level agreements determined by end users’ lines of business. Received BofA’s Global Recognition Gold Award for improvements that increased efficiency and reduced workload, saving over 200 hours a month. Identified and transformed a gap in a software retirement process into a robust and flawless system by enforcing the removal of non-permissible technologies and outdated software access from end-user systems. This approach increased accountability for the task, mitigated risk of security breaches and reduced downtime. Curated and led a cross skilling initiative within the team to promote skill development and collaboration, improve productivity and reduce dependability. Designed a customer questionnaire form that helped reduce non-value-added steps, which in turn improved customer service and reduced turnaround time by 120 hours a year.
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