Aman Kumar Sharma linkedin.com/in/sharmakaman ■ Career history: Territory Service Manager - Jharkhand & Bihar, Maruti Suzuki India Ltd, India Territory Service Manager - Mumbai & Goa, Maruti Suzuki India Ltd, India Internship - Pre-Delivery Inspection & Quality Assurance, Tata Motors, India ■ Education highlights: MBA, Warwick Business School, UK BTech, Mechanical Engineering, Manipal University, India
■ Nationality: Indian
■ Languages: Hindi (native) English (fluent)
Sanskrit (basic)
■ Career achievements: Led a cross-functional team to repair vehicles after Mumbai flash floods. Created a new SOS order type with the Spare parts team, reducing lead time by 60%. Negotiated blanket approvals with insurers and implemented efficient processes at 30 outlets for faster repairs. Achieved 90% delivery rate for more than 2800 vehicles within 30 days, resulting in 97% customer satisfaction. Managed dealership performance in India’s automotive landscape. Implemented data-driven strategies, adapted marketing to boost engagement, executed incentive schemes to build high-performing teams, and persuaded CEOs to expand. Achieved more than 11% dealer revenue growth, 9% customer retention improvement, and a 12% rise in organisation parts revenue. Revamped and digitised workshop processes to elevate the customer experience (CE). Customised processes for 18 outlets, cutting wait time by 30%, customer complaints by 50%, and achieving a 30% point improvement in CE score, leading to a 7% rise in repeat buyers. Received five ‘Star Performer’ awards and three accolades from the Executive Director.
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