Simon Ximeng Yang linkedin.com/in/mrsimonyang ■ Career history: Groups and Reservations Supervisor, Mandarin Oriental Hyde Park, UK Groups and Reservations Executive, Mandarin Oriental Hyde Park, UK Reservations Executive, Mandarin Oriental Hyde Park, UK Rooms Division Management Trainee, Mandarin Oriental Munich, Germany
■ Education highlights: MBA, Warwick Business School, UK
BA, International Hospitality Management, International University of Applied Sciences – Bad Honnef, Germany BBA, Business Administration, Victoria University, Australia
■ Nationality: German
■ Languages:
English (fluent) Spanish (intermediate)
German (native) Mandarin Chinese (native)
■ Career achievements: Led the reservations department consisting of a team of six. Provided training and coaching to colleagues on unique selling approaches for room and suite products. A focus on personalised service and emotional engagement resulted in achieving a 100% score on Forbes service audit in back-to- back years and a customer satisfaction score of 95% in 2022. Increased efficiency in departmental daily operations by streamlining the guest reservation journey through improving standard operating procedures, implementing innovative selling strategies, and building new reservation frameworks. This resulted in revenue growth of 23% and a market share increase of 3.5% in 2022, as well as achieving record-high revenue in July 2023. Managed a CSR and sustainability project for the hotel. In charge of coordinating with the purchasing department and the executive committee to drive the reduction of plastic and water usage, as well as food wastage without affecting service standards. Resulted in the elimination of single-use plastic and reduction of food wastage by approximately 20% in the hotel.
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