DESIREE JUMPS INWITH CONFIDENCE
OUR LEGAL ASSISTANT SHARES THE BLF VERSION OF SUCCESS
We’re so excited to introduce our newest legal assistant, Desiree! From day one, she was a natural fit at BLF, and we know 2020 is going to be even better with her on the team. BLF founder and attorney Russell Button affirms this sentiment, “From a culture standpoint, she was an immediate fit. Desiree has a confident attitude and a great way of connecting with people. She bonded with clients and jumped right in. She’s a quick learner and has taken ownership over her role, helping us start the process really well for folks who’ve gone through something rough.” For Desiree, joining The Button Law Firm was “a no brainer.” From her first meeting with Russell and the team, it was clear to her that this is a one-of-a-kind place. “I could tell their version of success was different than other firms where it’s all about money,” Desiree explains. “Here, it’s about helping clients and building a community.” Being welcomed by the team made jumping into her role easier for Desiree. “Starting any new job is nerve-wracking, but everyone here was so welcoming and eager to help,” she describes. “Everyone has been so kind to me. It was almost weird at first; I wondered, ‘How is everyone so nice?’ But that’s the culture here.” Desiree describes making a mistake during her first few weeks on the job and feeling discouraged. She tried to keep her discouragement to herself, but it didn’t go unnoticed. “When I got home that day from work, One of the biggest lessons I’ve learned from the people I look up to is that as a leader, your time is better spent tweaking your own performance than comparing yourself to others. Once you’ve identified a goal, invest your time in it by slowly but surely working toward it. This idea of focusing on small actions is a concept Darren Hardy talks about a lot in “The Compound Effect.” His book focuses on the idea that small, deliberate actions done consistently lead to big results. Goals aren’t achieved overnight — it takes intentional decision-making and consistent action every day. It’s one of the principles that we’re taking with us into 2020. TAKE ACTION, EVERY DAY The day after Thanksgiving, when we could have dragged our feet into the office and put in a B-minus effort, our team came in ready to go. We operate on the mentality of “no days off.” It’s not a literal practice, but when we’re at work, we’re bringing our all. We live our values even on our days off. It’s this type of mentality that gets us to the point where every single day we see the opportunity to get better, and we take it. Our Friday meetings have been huge in terms of coming together as a team and identifying areas for improvement for the coming week. ‘The Compound Effect’
I had three long texts from Russell explaining that he could tell I was upset, that I was doing great, and that I shouldn’t be so hard on myself. It was the nicest thing,” Desiree says. Beyond an awesome attitude and shared values, Desiree shares another important passion with her BLF coworkers: a love of animals. This year, she adopted her dog, Hope, after fostering her for several months. Hope had been thrown out of a car and was recovering from broken bones, abuse, and neglect when Desiree got connected to her. “The plan was to foster her until she was ready for adoption,” Desiree says, but several months in, she knew Hope was family. “I grew to love her; she’s so patient with me. She’s literally the most perfect animal.”
We’re so glad to have Desiree on our team, and we know our clients will be too!
SMALL-BUSINESS LEADERSHIP
Each Friday, we block off time to reflect on the week, train, and review performance. If there’s an intake call that didn’t go well, we talk about it and come up with ways to improve the next one. We can review what’s working and come up with a plan to improve upon what’s not. At our team meetings, we’ve started getting everyone involved with improving procedures. At each one, everyone completes a procedure template, and I’ve seen how it’s given each person on our team ownership and buy-in. We’re all more excited to be there. Going into 2020, we’ve also started leadership meetings, where we meet and go over the entire month’s game plan so that we’re all on the same page. We’ve gotten to the point where if Ashley and I are tied up, then Rosie can still run the team meeting on Friday, or if Rosie and Ashley are tied up, then I can run it. Nothing slips through the cracks. We all know what needs to be covered, not just me. It’s a big relief, and it’s exciting to get to this point. It all comes down to making these small shifts each day and each week that add up to big progress. Like the tortoise, we’re making moves slowly and steadily toward our goals, in ways that are sustainable for everyone on our team.
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