MEASURING A N D T E R M S
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PREPAY Payment must be received in U.S. funds. School Checks, Booster Checks, Cashier’s Checks, Certified Checks, and Money Orders accepted. NO PERSONAL CHECKS . Superior Cheer CANNOT accept multiple checks from individual team members on team orders. One check or money order will be accepted from each team or organization. A $50.00 service fee will be charged on all returned checks. A returned check on an order will cause the entire order to be pulled from production and placed on hold until Mailed, faxed, or emailed copy of an Official School or District Purchase Order signed by Superintendent, Principal, or Business Manager is required. Payment Terms are Net 30 Days. We do not process orders from phoned in Purchase Order #’s alone. Orders will be processed when the Purchase Order copy is received. Booster and Organization Purchase Orders will not be accepted, which includes Academies, Gyms, Cheer and Dance Studios, Leagues, Private companies, and any other group that is not associated with a state-recognized school or district. Please be sure Purchase Orders include: the Purchase Order number, Billing Address, Shipping Address, a list of items you are purchasing including size, color, and gender, the approved amount including shipping and handling charges, and authorized signature. If we need to verify your Purchase Order, manufacturing will not begin until the date of verification. CHECK BY PHONE To use electronic check processing, you must provide name, billing address, telephone number, bank routing number, checking account number, and check number used. CREDIT CARD Visa, Master Card, American Express, and Discover are accepted. Cardholders must provide name, billing address, telephone number, card number, and expiration date. Tax Exempt Indiana Residents: If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (7%) to Indiana Residents. If the exemption certificate is not provided at time of purchase, we are unable to refund any sales tax charged on your order. payment is resolved. PURCHASE ORDERS Production on custom items will not begin on your order until the complete order, including style, color, sizing, and payment information is received. LIMITED WARRANTY All items purchased from Superior Cheer, a division of Pearison, Inc., are warranted for a period of one (1) year from the date of purchase to be free from manufacturing defects. Superior Cheer will, at its sole option, repair or replace defective goods or refund the purchase price. These rights are in addition to any warranty provided by a third party manufacturer. To exercise your rights under this warranty, contact our Customer Care Department for a Return Authorization Number. You are responsible for return shipping. Except as provided above, Superior Cheer hereby DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SUPERIOR CHEER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES that may be suffered as a result of manufacturing defects in, or the use of, goods sold by Superior Cheer. Indiana law governs all purchases from Superior Cheer. Any litigation concerning such purchases must be filed exclusively in Posey County, Indiana within one (1) year after the claim has accrued or be forever barred. BOTH PARTIES WAIVE ANY RIGHT TO TRIAL BY JURY . Any third party manufacturer of goods sold by Superior Cheer may give you specific legal rights and you may have other rights which vary from state to state as some states do not allow the exclusion of warranties, incidental or consequential damages, or the limitations of remedies. SAMPLES Samples of many Superior Cheer products are available by calling our professional sales staff. All items requested must be covered by one of our Payment Options (see above). You may inspect samples for up to 15 days. After the samples are returned, your account will be credited. The customer is responsible for return shipping. PRICES Discounts have been incorporated into catalog prices. Shipping and handling charges are added to all orders unless the order exceeds $200. Order that exceed $200 qualify for free ground shipping. Prices listed in any Superior Cheer catalog or advertisement are subject to change without notice. All overpayments may be subject to a $10.00 fee which covers the processing of the refund check.
COLLECTION Checks returned to Superior Cheer due to insufficient funds will be charged $50.00. All invoices with an outstanding balance on accounts for more than 30 days are subject to a 2% per month delinquency fee (24% annually). These terms also apply to non- profit organizations and will be added to statements on a monthly basis. In the event that affirmative action is required on the part of Superior Cheer to collect the amount owed, the buyer shall pay Superior Cheer all cost of collection including reasonable attorney fees. ADDITION TO PREVIOUS ORDER UNIFORM POLICY Superior Cheer will gladly manufacture additional uniforms to match the style of uniforms purchased in a previous order. Additional uniforms will be priced according to the quantity purchased. Additional uniforms will be considered a new order and appropriate manufacturing time and shipping will apply. Uniforms cannot be added or cancelled from any custom order once the order has been placed into production. COLORS MATCHING Superior Cheer strives to maintain a standard in colors with all of our merchandise. However, it is scientifically impossible to achieve a perfect color match from one dye lot to another. A slight shade or dye lot difference may be noticeable between orders, different fabrics, and under different lighting. For free fabric swatches, contact Superior Cheer’s Sales Department at 1.800.776.1194. Please be specific when requesting the shade of color you desire (ex: Kelly Green, instead of Green). If the customer does not request or declines fabric swatches, Superior Cheer is not responsible for incorrect color matches. MANUFACTURING SCHEDULE The manufacturing schedule for custom items can be viewed online at superiorcheer.com. Manufacturing schedules posted provide an estimated time of manufacturing. Manufacturing of your order will not begin until the complete order, including style, color, sizing, and payment information is received. Superior Cheer is not liable for any delay in manufacturing due to conditions beyond our control which include: but are not limited to, delivery delays, weather, strikes, raw material availability, and other unavoidable circumstances. Occasionally, a question may come up regarding your order in which we are required to contact you. Should such occasion occur, your order will be placed on hold until we are able to contact you and resolve the issue. We will make every attempt to reach you regarding the issue. Please respond to all correspondence promptly to prevent any further delay in your order. RETURNS, CORRECTIONS AND EXCHANGES Superior Cheer offers a 15 day Return/Exchange policy on the Return or Exchange of stock items. Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by calling 1.800.776.1194 or email at email@example.com. Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. Merchandise is non-returnable after 15 days from the date of the invoice. All packages returned without a Return Authorization Number will be refused. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. A 20% restocking and handling fee applies to all returns. An exchange fee that covers the cost of sending the new merchandise back to the customer applies to all exchanges. The exchange fee varies in amount according to the items being exchanged. The customer is responsible for return shipping for both returns and exchanges. All returned items must be in NEW RESALABLE condition and in their original packaging. Shoes boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return or exchange. Special design or custom made items cannot be returned or exchanged. Custom items include: but are not limited to, custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, custom poms, and customized megaphones. Briefs and bodysuits (if opened) cannot be returned due to health code reasons. Items worn or soiled and hair accessories cannot be returned. Cancellations for special design or custom made items can only be accepted for a limited time prior to the order being placed into production. ORDER DISCREPANCY Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 5 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact the Superior Cheer Customer Care Department at 1.800.776.1194 or email a firstname.lastname@example.org.
SHIPPING DAMAGE At Superior Cheer, we take great care in packaging and shipping your merchandise to insure your order arrives safely. Occasionally, a shipment will become damaged in transit. If you suspect any shipping damage when you receive your order, please take the following steps: 1. If possible, make note with the Carrier of any noticeable damage of the package. 2. Open all packages immediately. 3. Save all shipping material. 4. Notify Superior Cheer’s Customer Care Department within 5 business days for replacement or repair of your damaged item. Call Toll-Free at 1.800.776.1194. SHIPPING INFORMATION • Most shipments in 48 contiguous states are made via UPS, FedEx, or USPS Priority Mail. • Next Day Air and 2nd Day Air are available for an additional charge. • Call for pricing and carrier on overseas shipping. • In Stock items are shipped within 1-2 business days of order approval and should arrive 2 to 6 business days later.
Custom made and special design items will be shipped as soon as they are manufactured.
SHIPPING AND HANDLING CHART * ORDER TOTAL STANDARD SERVICE Up to $99.99 $9.95 $100 – $199.99 $15.95 > $200.00 FREE!
FREE SHIPPING *ON ALL ORDERS $200 OR MORE
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