Instead, put humans at the center of a connected experience
Enlightened curriculum and training
Enriched telehealth
It starts with a digital front door that opens to a diverse suite of robust solutions, elegantly integrated and engineered to strip out traditional friction points. The building blocks of an optimized experience include:
Nearshore and offshore delivery options
Next-gen workforce/ staffing models
Concierge-level care
Automation/AI
Proactive outreach
Data analytics and personalization
Omnichannel engagement
Source: 1) AMA
12 | Connected Healthcare 2028
ttec.com | 13
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