Connected Healthcare 2028

Consumerization of healthcare

Seismic shift in the workforce

Rise of value-based care

Sources: 1) Peter G. Peterson Foundation ; 2) U.S. Census Bureau; 3) Mercer; 4) McKinsey; 5) Medical Economics/Harris Poll; 6) EY 2021 Global Board Risk Survey; 7) American Hospital Association;

8) American Academy of Family Physicians (AAFP); 9) American Academy of Family Physicians (AAFP)

ttec.com | 17

Made with FlippingBook Annual report maker