Case in point Fred and Mary are bowled over by the high-quality health plan experience they encounter. The elderly couple seeking a Medicare Advantage plan is assisted by a concierge-level adviser, who takes a personalized, multidimensional approach that strikes the right balance between the human touch and digital enablers.
Solutions • Conversational AI
• Analytics to drive tailored solutions and personalized interactions
• A central point of contact, or liaison, to represent the consumer and help navigate the healthcare network
See how it’s done
• Patient healthcare literacy
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