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Case in point An anxious, young mother-to-be is alarmed to discover her trusted OB/GYN is retiring and won’t be available to deliver her first-born child. She calls her health plan and reaches a well- trained, empathetic, AI-assisted healthcare advocate who finds a qualified OB/GYN for her, schedules an appointment, and offers an array of resources to guide care throughout what’s expected to be a complicated pregnancy — all on one call.
Enable an expert, empathetic workforce The new operating environment of 2028 will strike a balance between talent, technology, and training initiatives to create a specialized healthcare advocate in the contact center. Artificial intelligence (AI) flags compassion fatigue and proactively offers resources to help healthcare advocates rebound and return to work with a healthy mindset.
Solutions • Enhanced curriculum and training to reduce the learning curve
• Geo-expansion enables more work outside the country
• Nearshore and offshore delivery
• FlexEX and Smart Seasonal
See how it’s done
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