On the horizon: The empathy anchor People-centered healthcare has graduated from platitude to mandate. It’s a strategy that can be operationalized at countless touchpoints and measured to deliver a solid return on investment. Organizations that re-think the healthcare operating environment today by retiring legacy tactics and replacing them with new people-centric processes and technology will emerge as the most-admired megastars of tomorrow. Years from now, healthcare will look very different.
2 | Connected Healthcare 2030
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