Now and next: A gut check
Recent years brought market disruptions that are becoming increasingly more frequent and jolting, not unlike climate change’s effect on weather patterns. Now that consumers have experienced some degree of patient-centric care – delivered closer to home, with services tailored to their needs and schedules – their demands only rise as the speed of technology and expectations accelerates.
Driving momentum for people-centered care:
By the numbers
• Cost pressures continue to rise due to inflation, wage and labor issues, drug prices, and the overall costs of doing business.
5.8% Annual growth in health expenditures, outpacing growth of GDP, through 2033 1 $1.3T global telehealth market, projected 2034, up from $219B in 2026 2 $1T Annual healthcare spending to shift toward digital-first, proactive, personalized system of care 3
• Telehealth continues to grow and evolve into richer engagements, for both consumers and providers.
• The shift from fee-for-service to value-based care obliges organizations to manage operations more efficiently and to effectively coordinate with other groups, to ensure better health outcomes. • Innovations like AI and machine learning produce compelling use cases and consumers are more receptive than ever to technology’s role in their care. • Legislative shifts and heightened data privacy mandates, aggressive pharmacy benefit transparency, and value-based reimbursement models that prioritize patient outcomes make certain that uncertainty stays with us. • Expansion, consolidation, and new market entrants like insurtechs, exacerbate an already- fragmented market landscape that’s difficult for consumers to navigate.
Source: 1) CMS; 2) Fortune Business Insights; 3) PwC
6 | Connected Healthcare 2030
ttec.com | 7
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