Expanding Access to Care To better understand and address barriers to health, Fidelis Care conducted more than 295,000 Health-Related Social Needs (HRSN) Screenings Questionnaires, identifying needs related to food, housing, and healthcare access. These insights helped guide our outreach and connect members with the right resources, reinforcing our commitment to closing care gaps and promoting health equity across New York State.
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Rego Park Community Office, Queens
CLOSING CARE GAPS & CREATING CONNECTIONS
Fidelis Care’s preventive care efforts reached thousands of New Yorkers through health initiatives like mobile mammograms, traveling dental units, and pop-up immunization clinics. In collaboration with trusted providers such as Upstate University Hospital in Syracuse and Urban Heath Plan in NYC, these services helped bridge gaps in access to prevention, screenings, and early detection, especially for underserved populations. Expanded Fidelis Care telehealth options offered flexible, remote access to care for members across urban and rural regions. Fidelis Care also announced the Center for Community Advancement in partnership with the Buffalo Urban League, marking a major milestone in health equity and local empowerment. This new center, part of the Buffalo Urban League’s revitalized headquarters, will serve as a hub for outreach, education, and community-based health initiatives. It reflects our shared vision of bringing care closer to the people who need it most, especially in historically underserved neighborhoods.
STREETSIDE RVS & COMMUNITY OFFICES
Fidelis Care’s commitment to accessible, community-based healthcare was brought to life in 2025 through our fleet of StreetSide RV mobile offices and more than 30 Community Offices across New York State. These two methods of outreach helped ensure that individuals and families could get the support they needed, whether at a local street corner, neighborhood event, or conveniently located office. The StreetSide RVs made nearly 300 appearances , drawing more than 8,100 visitors statewide. The RVs serve as mobile health hubs that bring coverage directly to communities. From Buffalo to the Bronx, these vehicles offered walk-up access to health insurance enrollment, membership renewals, and personalized guidance with no appointments required. Staffed by knowledgeable Fidelis Care representatives, the StreetSide RVs helped thousands of New Yorkers navigate their healthcare options in a comfortable, convenient setting. Meanwhile, Fidelis Care’s Community Offices continued to stand as anchors of support, taking care of the needs of more than 100,000 people statewide . The Staten Island office relocated to a more popular spot, and offices in Hempstead, Ridgewood, and Flushing underwent updates. This work helped create more modern, welcoming environments equipped with improved technology and accessibility. Locations in Utica, Poughkeepsie, and beyond remained vital resources for in-person assistance, helping members understand their benefits and connect with additional services.
Buffalo Urban League New Headquarters Rendering
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