Connecting Care to Real Life
Supporting Families & Future Generations Fidelis Care is committed to nurturing the health and well-being of families across New York, especially during life’s most important transitions. In 2025, we expanded programs that support new and expectant parents, offering resources, education, and care in welcoming, community-based settings. These efforts reflect our belief that investing in families today builds stronger, healthier generations tomorrow.
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HEALTH-RELATED SOCIAL NEEDS SCREENINGS QUESTIONNAIRES
In 2025, Fidelis Care collected more than 295,000 Health-Related Social Needs (HRSN) Screenings Questionnaires across New York, helping to identify critical non-medical factors that influence member health such as food insecurity, housing instability, transportation barriers, and access to care. These screenings were conducted at community events, offices, and through outreach programs, allowing Fidelis Care to connect individuals with tailored resources and support services. By integrating HRSN data into care coordination and provider partnerships, Fidelis Care is working to close gaps in health equity and ensure that every member receives care that reflects their full life context.
SOCIAL CARE NETWORKS
In support of New York State’s 1115 Medicaid Waiver that addresses overall quality and health outcomes, Fidelis Care partnered closely with Social Care Networks (SCNs) to address the broader needs that impact health such as housing, food access, transportation, and emotional support. By integrating social services into care coordination, SCNs help ensure that members receive holistic support beyond clinical care. These networks allow providers to identify social barriers and connect individuals with the right resources. To strengthen member engagement with SCNs, Fidelis Care launched targeted efforts to raise awareness and improve accessibility, resulting in more than 70,000 screenings . Website updates made it easier for members to find local resources and understand how SCNs can support their health journey. Social media campaigns highlighted practical tips, while partnerships with providers, community organizations, and SCNs themselves helped amplify outreach. These efforts ensured that more members could connect with the support they need, whether through digital platforms, trusted community partners, or direct referrals.
Baby Supplies Closet, Bronx
Community Baby Shower, Brooklyn
BABY SUPPLIES CLOSETS
The Fidelis Care Utica Community Office opened a baby supplies closet in partnership with parent support organization Mom Starts Here. The initiative provides essential baby items including diapers, clothing, and more to families in need. Following up on the success in Utica, the Fidelis Care Southern Boulevard Community Office in the Bronx opened its own baby supplies closet, with more planned statewide.
In 2025, SCNs played a key role in reducing avoidable hospital visits and improving access to preventive services, reinforcing our commitment to health equity and whole-person care.
COMMUNITY BABY SHOWERS
Fidelis Care hosted more than 30 Community Baby Showers statewide, reaching nearly 3,000 new and expectant parents . These events offered baby supplies, health education, raffle prizes, and connections to local programs, creating joyful, supportive environments that promote maternal health and early childhood wellness. By partnering with local organizations, Fidelis Care helps ensure that new parents have access to the supplies and support they need during the critical early months of parenthood.
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