Business Development Take an active role in business development: • Identify opportunities with current client through exceptional service delivery and new acquisitions/handovers. • Liaise with colleagues in other departments and actively pursue clients with their assistance. • Represent Property Management in key client meetings, pitches and client engagement meetings • Organise meetings with potential clients and ensure regular contact and dialogue is maintained. • Consistently seek to deliver ‘service excellence’ and maintain a high client satisfaction. Team Management • Run a profitable and cost-efficient team, and to monitor and optimise the financial performance. • Proactively manage staff related matters – conduct appraisals, set objectives and monitor performance. • Promote and maintain effective communication at all levels across the department including decisions, targets and objectives. • Encourage, motivate and create personal development opportunities for members of the Property Management team. KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED: • Must possess excellent interpersonal communication skills • Member of the Royal Institution of Chartered Surveyors (RICS) • Experience of leading client relationship and increasing performance • Experience of using TRAMPS • Proven Property Management experience on behalf of private clients and Property Companies • Experience in leading a team and driving performance through individuals
11
Made with FlippingBook - Online magazine maker