Net Promoter Score Impact Report
Presented by Kintups Leadership & Team LaMorris Sellers, President and CEO
Assembled by Your Crescendo
Executive Summary Key Insights on Net Promoter Score Performance
World-Class Results
High Engagement
Kintups has achieved exceptional Net Promoter Scores that reflect our commitment to excellence in participant engagement and satisfaction, demonstrating significant growth compared to industry benchmarks.
Our programs have fostered active participation and interaction among young Black men, leading to a strong sense of community and empowerment, ultimately enhancing their overall experience with Kintups.
What is NPS? Net Promoter Score (NPS) is a widely used, straightforward metric for measuring satisfaction, loyalty, and advocacy.
From the Voice of our Participants Participants respond to a single question “How likely are you to recommend this experience to a friend or peer? — on a scale from 0 to 10.” Responses are grouped into Promoters (9– 10), Passives (7–8), and Detractors (0–6).
How It’s Calculated
The NPS itself is calculated by subtracting the percentage of Detractors from the percentage of Promoters, producing a score that can range from – 100 to +100.
Where did NPS come from? This methodology was originally developed in business settings to predict loyalty and growth and has been adopted by nonprofit and social impact programs to measure program quality and participant advocacy.
What It Means
The real information is in the WHY Qualitative feedback alongside NPS further deepens understanding of why participants feel the way they do, allowing us to improve both experience quality and outcomes
In practical terms, a positive NPS (above 0) indicates more advocates than critics. General benchmarking data across industries suggests: 0–30 = Good 30–70 = Great Above 70 = Excellent / World-class.
100
-100
Kintups NPS Score
Kintups Empowerment Network has achieved an impressive 94 NPS score , significantly outperforming social impact peers, reflecting outstanding participant satisfaction and commitment to excellence in program delivery. Exceptional / World-Class
How did we do? Overall NPS Summary (All Experiences Combined)
To be clear: Anything above +50 is excellent Above +70 is elite We’re operating in rare air Distribution Snapshot Promoters: 95% Passives: 4% Detractors: 1% (only one clear detractor score: a single “5”) This is not “people being nice.” This is earned trust, relevance, and emotional resonance.
Coaching / Life Skills Experiences NPS Result: +100 Net Promoter Score By Experience Type Key Themes from Feedback
Debate Experiences NPS Result: +94 PROMOTER Recurring Themes Voice & confidence building Psychological safety Intellectual challenge without hostility Relevance to real life and the future (AI, community issues) PASSIVE Recurring Themes Wanted clearer framing of debate topics Late arrival affected experience Desire for more airtime DETRACTOR Theme (only 1) Don’t know too much information on what exactly we’re arguing on.
Experiential Learning (Escape Room, Games, HBCU, Events) NPS Result: +100
PROMOTER Recurring Themes Personal growth Transferable life skills Inspiration for peers and family
PROMOTER Recurring Strengths Teamwork Fun with purpose Exposure beyond neighborhood norms
Apprenticeship / Exposure Experiences NPS Result: +100
PROMOTER Recurring Themes First-time exposure Relationship building
Skill acquisition Vision expansion
Trend Analysis (Early → Recent)
Influencing NPS Performance
Early Data (March–April 2025)
Mid-Period (Fall 2025)
Most Recent (December 2025 – January 2026) Deep reflection Purpose language Resilience narratives Faith, perseverance, identity
Strong engagement Emphasis on fun + safe space High promoter scores but simpler reflections
Increased sophistication of feedback Youth referencing: o Community impact o Skill transfer o
Confidence and leadership
Key Observations
Scores and Trends Overview
What You’re Doing Exceptionally Well
Small, High-Impact Improvements
Creating psychological safety Centering Black male voice and experience Blending fun + rigor Producing repeat promoters (same names, consistently high scores)
Clarify objectives upfront (especially debates) Time-box airtime so quieter voices get space Name the skill being built at the start and end of each session
What they Said Key Kintups Participant Quotes by Impact Theme
“Today’s experience taught me that even if I don’t agree with something, a good debater should still be able to debate against their own argument.” — Moussa Kebe (Debate, 10) “Everyone realized that AI is going to be the future.” — Tremonte Dunson (Debate, 10) “It’s very beneficial to learning how to debate and get your point across without yelling.” — Aboubakr Coulibaly (Debate, 10) Why this matters: This is civic readiness and workforce readiness, not abstract conversation. Critical Thinking & Future Readiness Intellectual rigor, debate, real- world relevance, AI & systems thinking
“Setbacks don’t disqualify you from purpose… strength, faith, and consistency can carry you through even the hardest moments.” — Jakyrie Jones (Guest Speaker Session, 10) “He reframed success and taught me that simply waking up and continuing to do what you love is still a win.” — Rodney Price (Guest Speaker Session, 10) “It helped me grow and have an understanding of life.” — Ej Dunson (Life Skills Session, 10) Why this matters: Youth are not just “engaged” — they are re-authoring their life narratives. Purpose, Resilience & Identity Development Meaning-making, perseverance, reframing adversity
Finding & Using Your Voice Confidence, communication, self- expression, leadership presence
“Had a chance to voice my ideas.” — Malachi Jones (Debate, 10) “It challenged our speaking skills, communication skills, and confidence skills.” — Abdul Coulibaly (Debate, 10) “I wish I could’ve expressed my opinion some more but I enjoyed it.” — Khalil Jammeh (Debate, 9) Why this matters: Youth are practicing agency, not just attendance. Even passives are asking for more opportunity to speak.
What they Said Key Kintups Participant Quotes by Impact Theme
Psychological Safety & Belonging Safe space, respect, emotional security, identity affirmation
Community, Brotherhood & Collective Growth Peer connection, teamwork, Black male community
“Truly engaging and informative, safe space for us all.” — Abdul Coulibaly (Life Coaching, 10) “The environment is very welcoming and supportive, creating a space that encourages growth and brings out the best in everyone.” — Abdul Coulibaly (Debate, 9) “It’s fun, a place to learn from, and can help a lot.” — Elyangel Rivera Diaz (Group Session, 10) Why this matters: Psychological safety is a protective factor for justice- impacted and system-impacted youth.
“Great team building experience.” — Malachi Jones (Debate, 10) “Show us teamwork.”
— Ej Dunson (Group Experience, 10) “Groups like this is what the youth really need.” — Moussa Kebe (Podcast / Projects Session, 10) Why this matters: Kintups is creating positive peer networks, a key buffer against recidivism and disengagement.
What they Said Key Kintups Participant Quotes by Impact Theme
Exposure, Opportunity & Expanding Horizons New environments, aspiration, access
Would Recommend / Advocate Loyalty, advocacy, word-of-mouth growth
“I would definitely recommend it to my peers.” — Abdul Coulibaly (Networking, 10) “I feel like there was a lot to take in today that my friends could use to improve their future.” — Justin Thomas (Coaching, 10) “It’s a very useful subject and I think it’s needed.” — Moussa Kebe (Business Skills, 10) Why this matters: This explains the 95% promoter rate better than any chart ever could.
“It gave me knowledge about HBCU culture and fraternities.” — Rodney Price (HBCU Experience, 10) “A great opportunity to meet new people, learn different stories, and new skills.” —A.C. (Apprenticeship, 10) “Why wouldn’t they want to experience this?” — Moussa Kebe (Escape Room, 10) Why this matters: Exposure experiences are aspiration accelerators, especially for youth with limited access.
Empowering Voices
Real Impact Participants have shared transformative experiences that highlight the program's significant role in their personal growth and community engagement, fostering a sense of connection and empowerment.
Engaging Experiences: Participant Activities
Escape Room
Participants enhance teamwork skills through problem-solving challenges.
Cooking Contest
Participants express creativity while learning culinary techniques.
Rooftop Dining
Participants build connections over shared meals and conversations.
Engaging Activities Driving Participant Success
Workshops
One-on-One Coaching
Escape Room
Fitness Sessions
Interactive sessions empower young men through learning.
Personalized guidance fosters growth and self-improvement.
Team challenges enhance collaboration and critical thinking.
Physical wellness promotes confidence and camaraderie.
What Now? Thank you for your commitment to making a difference in our community.
We invite to follow our participants lead by BEING PRESENT AND ENGAGING DEEPLY
Through your role as a stakeholder.
For questions or comments, contact:
LaMorris Sellers, President & CEO 678.508.4941 Reggie Hammond, Leadership and Team Coach 404.683.8888
Julius Cave, Program Director 470.259.7949
Geoff Streat, Director of Healing, Pathways & Sustainability
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