Where did NPS come from? This methodology was originally developed in business settings to predict loyalty and growth and has been adopted by nonprofit and social impact programs to measure program quality and participant advocacy.
What It Means
The real information is in the WHY Qualitative feedback alongside NPS further deepens understanding of why participants feel the way they do, allowing us to improve both experience quality and outcomes
In practical terms, a positive NPS (above 0) indicates more advocates than critics. General benchmarking data across industries suggests: 0–30 = Good 30–70 = Great Above 70 = Excellent / World-class.
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