HOUSING CHOICES: A people-centred housing service organisation
Housing Choices is a people-centred housing service organisation. We provide safe, a ordable homes and work alongside residents to support strong, connected communities. Our residents include individuals, families, older people, and people with disabilities - many of whom face significant socio-economic challenges and barriers to stable housing.
We deliver Specialist Disability Accommodation (SDA) under the NDIS, o ering safe, accessible homes that promote independence, dignity, and long-term wellbeing. Across four states, our SDA portfolio supports over 500 participants, providing housing designed to meet their individual needs and enhance quality of life. But our role extends beyond providing housing. We help build community, support local connections, and advocate for systems that create better housing outcomes. Through placemaking, we create spaces that are not only functional but where people can feel secure, welcome, and connected. Residents guide this work: we listen to their experiences, learn from their feedback, and adapt our services so they better reflect the needs of the people and communities we serve. The housing environment across Australia continues to evolve. Demand for social and a ordable housing is growing, while cost-of-living pressures, a tight rental market, and stretched construction supply chains create real challenges. Government policies and funding programs are shifting, with rising expectations for safety, quality, accessibility, and environmental performance. These factors shaped our work in 2024–25, requiring flexibility, innovation, and resilience.
As the community housing sector adapted to these changing conditions, Housing Choices Australia also embarked on a major transformation program which included changes to our organisational structure and processes. While these changes at times disrupted service delivery, our teams responded with adaptability, professionalism, and care. Our supportive services illustrate the breadth of Housing Choices Australia’s services. We work closely with Catherine House, South Australia’s only dedicated homelessness and recovery service for women that provides women with safe accommodation, therapeutic support, and pathways to education and employment. The Common Ground program o ers long-term, a ordable housing with on-site supports that help tenants sustain tenancies, improve wellbeing, and reconnect with community. These services, alongside our broader housing programs, demonstrate our commitment to person-centred care and long-term community impact. We are also proud that our services at Catherine House and Common Ground Adelaide achieved certification under the Australian Service Excellence Standards (ASES). The assessment recognised our values-led approach, the dedication of our sta , and strong governance, reinforcing our commitment to delivering quality support for residents.
Image: Victorian residents at the annual resident Christmas party.
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ANNUAL REPORT 2024-25
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