OUR PEOPLE AND CULTURE Housing Choices’ ability to deliver high-quality housing services depends on the capability, resilience, and wellbeing of our people. In 2024-25, our operations restructure created significant change, requiring sta to adapt to new roles, processes, and ways of working. While this period was challenging, it demonstrated the professionalism and commitment of our workforce, who continued to provide essential services to residents every day.
320 total staff, nationwide
Investing in leadership and values During the year, we strengthened governance and invested in leadership development to support our teams through transition. In consultation with colleagues, we reviewed and refreshed our organisational values to ensure they reflect who we are and how we work. We acknowledge the contributions of colleagues and leaders who departed during this period and thank them for their role in advancing our purpose. Workforce diversity Our workforce is diverse across geographies, roles, and age groups. Employees span early-career entrants to experienced professionals, with an average tenure of almost four years. Sta represent a wide range of cultural and linguistic backgrounds, including First Nations peoples and communities from African, Asian, European, Middle Eastern and Islander heritages. This diversity is a core strength and supports services that are responsive to a multicultural tenant base. Reconciliation in practice Guided by our Innovate Reconciliation Action Plan (RAP), Housing Choices continued to progress commitments across relationships, respect, opportunities, and governance.
Practical initiatives brought these commitments to life. In January 2025, Reconciliation South Australia delivered an anti-racism workshop for sta , and Housing Choices celebrated NAIDOC Week with a group screening of Nunga Screen – a collection of short films, animations and documentaries made by Aboriginal and Torres Strait Islander filmmakers. Our activities strengthened cultural awareness, reconciliation, and equity across the organisation. Development and recognition Learning and professional development remained a focus, with sta accessing training, conferences, and seminars to build skills and resilience. Fifteen internal promotions were achieved, demonstrating Housing Choices’ commitment to career growth and mobility. In May 2025, the Leading for Impact Conference brought together 85 people leaders from across the country, strengthening leadership capability, embedding our customer service best practice principles, and reinforcing organisational values and behaviours. Recognition and connection also remained priorities. The Building Better Future Awards celebrated organisational achievements, while local initiatives such as national town halls and guest speaker sessions fostered connection during a period of transformation.
Employee type
64% FULL-TIME
23%
Part-time
4% CASUAL
9% FIXED TERM
Employee AGE
28%
27%
23%
16%
Engagement and improvement In 2024-25, 84% of sta participated in Housing Choices’
In 2024-25: - 26 actions were completed - 23 actions remain in progress - 27 new actions are scheduled from July 2025
2%
4%
organisation-wide engagement survey. Results showed engagement scores of 50% favourable, 29% neutral and 21% unfavourable. The detailed results confirm areas of strength but also highlight opportunities for cultural improvement. This is our roadmap to deepen values alignment, strengthen sta voice in decision-making, and build a more engaging, high-performing workplace.
<26
26-35 36-45 46-55 56-65 >65
17
HOUSING CHOICES AUSTRALIA
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