Following the resident journey
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Creating connections 1
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Every resident’s experience with Housing Choices is unique, yet there are common steps along the way.
Residents first learn about Housing Choices and explore housing options,
Residents are welcomed and settle into their new home. Sta support them to feel comfortable and connected from the start.
From first learning about our services, to moving into a home, and gradually becoming part of a community, these moments shape people’s lives. This year’s Annual Report focuses on the experiences of our residents, following their journey with Housing Choices in five stages. Along the resident journey, some experiences have a particularly meaningful impact. In the sections that follow we highlight five ‘moments that matter’ to show the tangible impact of each stage of the journey.
taking the first steps toward finding a safe, suitable home.
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ANNUAL REPORT 2024-25
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