Finding the right home for every resident
At Housing Choices, our goal is to ensure residents are matched with homes that genuinely support their daily lives. This begins the moment applicants engage with us and continues throughout their housing journey.
“When I spoke with these applicants, I knew how important it was to find a home that truly worked for their family. Matching them to this property wasn’t just about filling a vacancy. It was about enabling dignity, safety, and peace of mind,” says Connie. This example highlights how Housing Choices is committed to a resident-centred approach at every stage. From initial application through to moving in, we aim to provide a clear, inclusive, and responsive experience ensuring every resident feels supported and heard, and that their home truly meets their needs.
The allocations process starts with an assessment of state social housing waiting lists. From there, our dedicated allocations team connects with applicants to understand their circumstances, housing needs, and preferences. This early engagement ensures that every placement is thoughtful, not just transactional. Connie, an Allocations and Commissioning Coordinator, assisted a couple who had waited 15 years on the Victorian Housing Register for a home with the right accessibility features. She spent time understanding their daily routines and the specific needs of their household. By carefully considering the layout, accessible design, and surrounding neighbourhood, she was able to match them with a fully accessible home, including a purpose-built bathroom and space for mobility equipment. The result has made daily care tasks easier and more dignified, giving the family safety, independence, and peace of mind.
Image: Housing Choices Australia people leaders from Community Engagement, NDIS Engagement, Allocations and Service Improvement teams
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HOUSING CHOICES AUSTRALIA
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