fashion. We can only deliver paper documents to physical addresses and not to P.O. Boxes. Overnight, Special Delivery, Saturday Delivery and shipments outside the continental USA are subject to additional shipping fees. Added fees are applicable if the issuance of documents is requested earlier than proposed. It is the responsibility of the Travel Agent/Passenger to review the shipping address for accuracy prior to documents being sent. Due to the fluctuating restrictions imposed by local governments and international destinations to curb the spread of the global COVID-19 pandemic, Travel Documents verification processes and requirements are the sole responsibility of the Passenger. Local, government and other resources are readily available online as well as on airline websites. 6.E. GRATUITIES Gratuities for your Tour Director, Local Hosts, Local Guides, driver, ship’s crew and all other local service personnel are not included in the vacation price (unless otherwise noted in pricing details) and are discretionary. 7. REFUNDS & COMPLAINTS: All inquiries must be received in our Customer Relations Department either by email or USPS to our offices within 30 days after the scheduled return date and will be promptly acknowledged. However, related processing, verifications and settlements may take up to 60 days or longer. You are responsible for documenting potential claims at the Point of Service in order for claim/refund consideration. No refunds will be made on any unused portion/ services of any tour package (3.E). Complaints regarding a hotel’s standards or amenities should be addressed directly with the hotel’s management (Point of Service). Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Airline flight cancellations and delays for any reason are not the responsibility of Central Holidays. The refund/ reservation requirement for airlines does not apply to tickets booked through third party agents. Whenever applicable and possible, refunds are processed in the same form of payment received. These terms may not be changed by anyone other than an authorized representative of Central Holidays and must be documented in writing. Central Holidays is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Central Holidays. 8. MISCELLANEOUS TERMS AND CONDITIONS 8.a. Waiver of Responsibility: Central Holidays, a division of SGI US, LLC, 250 Moonachie Road, Suite 300, Moonachie, NJ 07074, its and their employees, shareholders, officers and directors (collectively, “Central Holidays”) does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Central Holidays name. Central Holidays is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation, Central Holidays is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, whether or not it uses the Central Holidays name, which is, to, or does supply any goods or services for this trip. Central Holidays is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, travel restriction, overbooking or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control. 8.b. Department of State Warnings: In the case of a government issued warning, we will provide our utmost consideration to the severity of the warning and accomplish everything possible to safeguard the well-being of our passengers. We reserve the right to evaluate each booking on a case-by-case basis for potential refund/cancellation fees, re-scheduling of tours or itineraries and postponements. Be aware that during your participation on vacations operated by Central Holidays, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Central Holidays assumes no liability regarding provisions of medical care or the adequacy of any care that may be rendered. While Central Holidays will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions, you agree you will hold Central Holidays harmless regarding any provision of medical care or the adequacy of any care rendered. Central Holidays is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Central Holidays harmless for such. 8.c. Errors and Omissions: Payment of deposit and/or issue of final documents shall be deemed your consent to the Terms and Conditions herein. Each passenger understands that Central Holidays will be accepting that passenger’s booking in trust upon such passenger’s acceptance of the Terms and Conditions as outlined in this brochure and our website. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of Central Holidays is authorized, by a document in writing, to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. All transport onboard ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract on cruise ships is governed by international law and may be subject to the Athens Protocol on Limits of Recoverable Damage as determined by the International Monetary Fund. NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN OUR BROCHURE OR ON OUR WEBSITE.
lavatories are only available for emergencies. Rest stops will be arranged to suit the needs of our Passengers. Central Holidays follows a mandatory, daily seat rotation on motor coaches and for the enjoyment of all Passengers, please adhere to the rules of the Tour Director regarding seat rotation as they are established based on current protocols for your safety and well-being. Alcohol consumption as well as smoking are not allowed on transportation exclusively provided by Central Holidays. Non-Operation of Escorted Tour – Dates of pledged departures are based on historical seasonal data. Cancellation of any tour for any reason will be advised at least 45 days prior to the tour’s departure. Central Holidays will offer alternate departures or other types of travel arrangements including private services. If Passengers do not accept the alternate offers, Central Holidays will offer a future Travel Credit. Central Holidays is not responsible for any costs related to the issuance and/or cancellation of airline tickets which are not purchased directly from Central Holidays including but not limited to airline tickets, travel insurance or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or U.S. State Department warnings will be subject to the above terms. TOUR PARTICIPANTS (Escorted Tours): The age limit on ESCORTED TOURS is 8 years old. There is no age limit on Private Escorted tours. TOUR ESCORT: A professional English-speaking Tour Director accompanies each ESCORTED TOUR. An Egyptologist accompanies tour programs in Egypt and during Nile cruises. The Tour Director will not accompany while cruising in the Mediterranean. 5.D. SIGHTSEEING & OPTIONAL EXCURSIONS Sightseeing is included as per “Included Features” (on Escorted programs) and is under the direction of licensed local guides where required. Entrance fees to all places visited are included where indicated. During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels and shopping may be limited or not available. During Jubilee Years, visits of the Vatican City are subject to change due to availability and/or special events. Whenever possible, we reserve the right to vary the sequence of sightseeing and/or to re-route or substitute the sightseeing. In either case, the itinerary content will be maintained although the sequence of the services may vary. Central Holidays is not responsible for any closures, necessary itinerary changes, or limited services for any reason including but not limited to variable safety and health protocols restrictions (subject to change). Optional excursions are offered in most cities and your tour director and/or local representative will advise you of the optional excursions available to you, all of which must be purchased locally. There are no refunds for any unused portion of the excursions. 5.E. TRANSFERS Except where indicated, transfers to/from arrival and departure city airports ARE NOT INCLUDED but can be provided for a fee. Travel Agents/ Passengers are fully responsible for communicating any flight, time & routing schedule change via an email to Central Holidays prior to departure. A change fee will be applied for each schedule change. No refund or credit shall be issued for any missed transfers resulting from incorrect flight information and/or delays beyond the standard waiting period (one hour). Central Holidays is not responsible for missed Transfer services due to flight delays, cancellations, changes or other within 24 hours of arrival at the destination. When included transfers for Escorted Tours have no cash value. NOTE: Transfers to/from Rail Stations are not included, unless otherwise indicated. There are no refunds for any unused or missed transfers. 5.F. MEALS Meals are included as indicated under “Included Features” of each program and have no cash value. There are no refunds for any unused meals. 6. TRAVEL INFO & RESTRICTIONS: A. OWN FLIGHT ARRANGEMENTS: If you purchase your own flight tickets from companies other than Central Holidays, Central Holidays is not responsible for the cancellation fees of air tickets if Central Holidays cancels a departure for any reason whatsoever, including a cancellation of a pledged departure for lack of participation or force majeure. If you wish to purchase your own flight tickets with a third party, we suggest you purchase airline tickets that allow you to make changes or cancellations of flights subject to minimum penalties – none of such penalties are the responsibility of Central Holidays. 6.B. VISA & PASSPORTS U.S. Citizens require a valid US passport to travel overseas. Non-U.S. citizens should consult their travel agent or consulate. All Passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulates or visa agency to determine whether any visas are required. Passengers are also responsible for the validity of their passports, and we suggest checking with U.S. Department of State Rules/ Regulations. Central Holidays shall not be responsible for any passport and/or visa negligence on the part of Passengers. 6.C. BAGGAGE HANDLING The passenger is required to check with their respective airline for baggage allowance size, weight and excess baggage fees. Porterage is included at hotels ONLY ON ESCORTED TOURS and includes handling of one normal-sized suitcase per person. Wheeled carry-on cases are considered a normal piece of luggage. Additional baggage will incur a charge of $5 per piece per service, to be paid locally. In addition, Central Holidays is not responsible in the event that Passengers’ luggage or belongings become damaged or lost. Such occurrences must be promptly notified to and acknowledged by a recognized transport authority in writing. Airport/train station porterage is not included, unless otherwise specified in your travel documents. Be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. Regulations within most airports require travelers to handle their own luggage through customs. Central Holidays is not responsible for additional fees imposed by air carriers for baggage, and these fees are not included in the air- inclusive vacation price. You will be required to pay these fees directly to the airline at check-in. No responsibility is accepted by Central Holidays for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Travel Protection is highly recommended. 6.D. TRAVEL DOCUMENTS Central Holidays’ communications and documentation are paperless. Thus, we will be issuing e-documents whenever possible. Printed documents will require an additional fee. Documents are sent out 2- 3 weeks prior to departure date provided payment in full has been received in a timely
For more information, call: 800-935-5000 or visit: www.centralholidays.com
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