CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers
CONNECTING THE CHART MEMBER COMMUNITY
WE GET AROUND MAY 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Headlining the Chicago Conference:
As one of our most popular past keynotes, he had us laughing, he had us crying, and he had us up and out of our seats! Joel will bring to Chicago all of his signature improv and engagement, while also delivering fresh ideas on how to bring the TA DA to your change initiatives.
The TA DA of Change: Leading Teams During Change with Passion and Success
How can your team work creatively and productively while dealing with change? Since change and disruption are constant, your teams must effectively navigate the chaos to find success (and maybe even have a bit of fun doing it). Improvisation can teach us to embrace change, work in the moment, and take ownership of our own motivation. The hilarious Joel Zeff will demonstrate his famous TA DA spirit through a series of exercises designed to help you embrace change and lead your teams in a positive and supportive way. In improvisation, there is no script, no plan, and no rehearsal. There are choices and opportunities. Change happens! We can either be open and flexible to it or let it steamroll us. We choose our attitude. We choose to stay in the game. Choose to join us in Chicago to learn these new techniques to take back to your organization!
Anna Mason is Our Chicago Conference Director! And here’s another person who brings the TA DA each and every time! We are so excited to announce that Anna will be heading up our Chicago conference team! She has made significant contributions over the past few years on previous conference teams, including Facilities Co-Director for the Seattle conference, Communications Director for the Orlando conference, and most recently, First Time Attendee Co-Director for the Charlotte conference. She is ready to bring her unique perspectives and leadership to your CHART Chicago conference experience!
Training High 5 eBook and Videos are Online Now
PresidenTalks Expanding Perspectives Through Others
CHART members make CHART what it is, the go-to place for hospitality trainers. Two examples of this include coverage around the Hospitality Training 360 Report and a podcast that was released last month. As L&D professionals, we all know that content does not
stand on its own. It’s about the learning modality. In April, my friend and fellow board member Kelly McCutcheon and I took part in a CHART webinar hosted by Frances Liu of Opus Training to dig into the Hospitality Training 360 Report. If you haven’t checked out this report, please do so as there are many training insights and nuggets that you can take back to your company. The thing I loved about this webinar was gaining perspective and creating meaning on what the data is telling us. The cool thing was that the participants all brought their own examples and Check out Hospitality Training 360 Report parts 1 and 2, view the recorded webinar, and read the associated blogs at chart.org.
CHART President Damian Hanft
added to the conversations for us to create meaning. There are a series of blogs (also worth checking out if you haven’t) that offer additional perspectives on trends in hospitality training. Sam Worobec released an episode of his Simplified podcast, in which he interviewed various CHART members and partners to hear why CHART is so unique and special. I love this podcast as he pulls out what we all know, CHART is about the critical relationships between members that create and foster a unique and exceptional learning environment. We create new ways of looking at things through others. Best Wishes,
View the Simplified podcast on YouTube
Run for the CHART Board of Directors Elections for the Board of Directors will be held during the Chicago Conference this summer. Absentee ballots will be available to eligible members who are not attending the conference. If you would like to be considered for a Board position, please email Felicia White at felicia.white@scooterscoffee.com for more information.
Industry Impact and Influence
CHART at the National Restaurant Association Show 2024
CHART at WiRL CHART was tapped in a big way to help create the session content for the inaugural Women in Restaurant Leadership (WiRL) event! The event, by QSR/FSR (WTWH Media), was held in Nashville in February.
Educational Session Speakers
Budget-Friendly Benefits to Attract and Retain Top Talent Saturday, May 18 | 11:00 AM - 11:45 AM
Patrick Yearout, Director of Innovation, Recruiting and Training, Ivar's and Kidd Valley Restaurants
Adam Barringer, Founder, SoNapa Grille
The opening keynote featured our own Kelly McCutcheon moderating the Women of Whataburger “she-suite” panel.
Training and HR Professionals Meetup A facilitated conversation with peers and industry leaders to network, ask questions, and share advice. Saturday, May 18 | 2:15 PM - 2:45 PM Conquering Your High Turnover Rate: 10 Essential Tools to Build Staff Loyalty Sunday, May 19 | 10:00 AM – 10:45 AM
Rachel Richal, Anna Mason, Myisha Smith, Tammy Calhoun*, Rona Lascano, Felicia White*, Kelly McCutcheon*, and Lisa Marovec* *denotes WiRL Advisory Board Member
CHART hosted a Live Ask My Peers general session for all attendees, facilitated by members Myisha Smith of Pacifica Hotels and Rachel Richal of Buffalo Wild Wings.
Patrick Yearout, Director of Innovation, Recruiting and Training, Ivar's and Kidd Valley Restaurants
CHART at WFM
CHART represented en force at the Industry Now Workforce Management in Fast Casual & QSR Summit, held in Chicago in early February.
Tapping Into Fun and Team Member Goals to Drive Results and Engagement Sunday, May 19 | 11:00 AM - 11:45 AM
Rachel Richal, Vice President, Training, Buffalo Wild Wings, Inspire Brands
Jody Huls, Team Member Experience Influencer, Buffalo Wild Wings
Kelly McCutcheon was a panelist, Recruitment & Retention Strategies
Executing LTOs: How to Successfully Bring a Guest- Focused Product to Market Through Your Team Members Monday, May 20 | 11:00 AM - 11:45 AM
Corban Nichols was a panelist, Preventing Burnout
Partner Rachael Nemeth and Opus hosted a CHART breakfast
Rachel Richal, Vice President, Training, Buffalo Wild Wings, Inspire Brands
Carlo Cesario, Field Training Manager, Buffalo Wild Wings
Transformational Leadership Roundtable A discussion forum designed to bring industry professionals together to delve into today's most critical topics. Tuesday, May 22 | 10:00 AM – 10:45 AM
Moderated by: TJ Schier, President, SMART Restaurant Group
WOTVS Scholarships
CHART Reception Sponsored by IFTBA Open to CHART Members and their peers who are also foodservice operators* Sunday, May 19 | 6:30 PM – 10:00 PM Centennial Craft Beer and Eatery Register Here: https://ifbta.member365.com/public/event/- details/aab0191432da928a404f07819355e360c40aeac6/1 *Feel free to share with co-workers and peers attending the show. This event is sponsored by IFTBA, and they welcome other industry professionals from foodservice operators
Christina Briggs was a breakout speaker, From Onboarding to Everboarding
Felicia White was a breakout speaker, Soft Skills for Front-line Leaders
Rachel Richal was a keynote speaker, Tapping into Fun & Competition
Applications Open May - July Professional & Leadership Development Student Educational Continuing Education WSET
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Member News
Peggy Wood was promoted to AVP Global Revenue Management-Operations and Training at Hyatt Hotels Corporation.
Tim Gwynn was promoted to Director, Global Learning & Development at Krispy Kreme.
Chris Cobb was promoted to Regional Vice President at Arby's.
Welcome New and Returning Members!
Aaron Andres, Whataburger Alba Moran, Chipotle Allison Crowley, Chipotle Amy Aplin, Choctaw Nation of Oklahoma Amy Lundin, Chipotle Amy Matthews, Whataburger Amy Sensabaugh, Krispy Kreme Andrew Campbell, Johns Hopkins University Anna LaPlante, Goode Company Restaurants Anne Smalls, Salamander Collection-Hotel Bennett Anthony Baker, Whataburger Arthur Patino, Dave's Hot Chiken Arturo Zepeda, Chipotle Bailey Buchanan, Choctaw Nation of Oklahoma Barret Bailey, Whataburger Brandon McManus, Life’s Food Britt Cole-Frappier, Best Western Hotels Brittny Bishop, GoTo Foods International Brooklyn Robles, Dave's Hot Chicken Catie Thompson, GoTo Foods International Colby Hendrix, Life’s Food Crystal Kelley, Choctaw Nation of Oklahoma Danae Lee, Lazy Dog Restaurants and Bar Danielle Diaz, Whataburger Danielle Smali, PLANTA Restaurants David Marquardt, Buffalo Wild Wings David Morelos, Dave's Hot Chicken De'Quan McBride, Life's Food Dismas Nyakundi, Chipotle Dustin Dill, Choctaw Nation of Oklahoma Dylan Soto, Dave's Hot Chicken Elizabeth Fuller, Choctaw Nation of Oklahoma Elizabeth Suddreth, Krispy Kreme Emily Fry, A&W Restaurants Emily Gomez, Dave's Hot Chicken Emily Roberts, GoTo Foods International Erin Froneberger, Shipley Do-Nuts Gideon Horowitz, Bartaco Gwyn Geiman-Norman, Happy People Pizza-Domino's Hailey Orozco, Choctaw Nation of Oklahoma
Hayden McDaniel, Choctaw Nation of Oklahoma Heather Williamson, Choctaw Nation of Oklahoma Jamie Starner, Bartaco Janey Hobbs, Whataburger Jason Fortenberry, Choctaw Nation of Oklahoma Jeannelle Powery, Choctaw Nation of Oklahoma Jerome Sharpe, Bartaco Jerry Brown, Whataburger Jessica Barnoski, Chipotle Jessica Espinoza, Raising Cane’s Chicken Fingers Jessica Lecoq, Inspire Brands Joe Pierce, Choctaw Nation of Oklahoma John Henderson, Choctaw Nation of Oklahoma John Reidy, Whataburger Judi Bader, Willy's Mexicana Grill Julia Rice, Choctaw Nation of Oklahoma Julia Torres, Andy's Frozen Custard Julie Easley, Choctaw Nation of Oklahoma Kaitlyn Crawford, Choctaw Nation of Oklahoma Karen Wayes, Sea Island Company Kayleen Geist, Chipotle Keith Hedgpeth, Whataburger Kelby Owens, Choctaw Nation of Oklahoma Kimberly Aldrete, Dave's Hot Chicken Kolin Thomas, Fox Restaurant Concepts Lacie Roberson, Choctaw Nation of Oklahoma Landon Wells, Slim Chickens Lexi Danos, Slim Chickens Lindy Lomax, Five12 Restaurant Concepts Lisa Mosby, Bartaco Manuel Gomez, Golden Corral Mark Siy, El Pollo Loco Mark Wilson, Choctaw Nation of Oklahoma Matthew Schmidt, Thunderdome Restaurant Group Matthew Stolz, Monical’s Pizza Kevin Karnes, Fazoli's Kevin Yeager, TC4&Co
Michelle Almada, Galardi Group, Inc.-Wienerschnitzel Nathaniel Hunt, A&W Restaurants Nicholas Gizzi, Chipotle Nicole Jackson, Whataburger Nikki Pomar, Bloomin Brands Paola Godoy, Dave's Hot Chicken Patrick Snow, PPX Hospitality Brands Richard Jungquist, Choctaw Nation of Oklahoma Roger Ugalde, El Pollo Loco Sabra Anders, Choctaw Nation of Oklahoma Sandra Dyle, Choctaw Nation of Oklahoma Sara Kokx, Buffalo Wild Wings-Patton Wings Scott McCann, Common Man Family of Restaurants Shannon Beyak, Freshii Rosalinda Torres, Whataburger Rudy Gonzalez, Whataburger Stephanie Barnes, Choctaw Nation of Oklahoma Stephanie Rath, Barley Creek Brewing Company Stephanie Schall, Chipotle Steven Hayward, Choctaw Nation of Oklahoma Stormi Davis, Choctaw Nation of Oklahoma Sylvia Cruz, Whataburger Tania Ortega, Chipotle Tiffany Jones, Choctaw Nation of Oklahoma Tish Weather, Ezella’s Famous Chicken Tonya Rogers, Monical’s Pizza Trish Baney, Pizza Hut Will Jenkins, Krispy Kreme
Max Renick, Caffe Nero Melinda Schall, Chipotle Michele Marchlewski, Whataburger
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