MERCHANT NEWS
HEAT MERCHANTS AND BATHROOM MERCHANTS OFFER A RAFT OF ADDITIONAL SERVICES AND SPECIALIST SUPPORT DELIVERING QUALITY SOLUTIONS WHILE SAVING TIME AND MONEY FOR CUSTOMERS…
Maximising comfort and energy efficiency for homeowners
A s well as supplying a
comprehensive range of heating, plumbing and renewable energy
Shane Colleran, Managing Director, and Mark Walker, Sales and Commercial Director with Heat Merchants Group, celebrate the Merchant of the Year award in the newly renovated branch and training centre in Cork.
solutions for domestic and commercial projects, Heat Merchants goes the extra mile. It provides technical support services, heating and plumbing system design, commissioning, ancillary certification, aftersales service and installer training. These services and specialist support were put in place to offer expertise which will save customers time and money while also delivering quality solutions. TECHNICAL DESIGN The technical services team has full professional indemnity insurance and can provide installers with a complete design for heating, plumbing and mechanical ventilation in any single, multi-residential or retrofit project. Systems are designed to ensure a high level of comfort and energy efficiency for homeowners. The team will assess the property’s requirements, suggest solutions and deliver a comprehensive bespoke technical design to include product specifications, full schematics and drawings compliant with current building regulations and best practice. Heat Merchants also offers ancillary certification and technical support to its customers. When it comes to retrofit projects, the Heat Merchants technical services team will also provide installers with the required technical information and guidance on the application process for SEAI grant funding. The technical design team is overseen by Mechanical Engineer Enda McGowan, who has over 23 years’ service with Heat Merchants. ESTIMATION Paul Merrigan heads up the estimation team, which provides product specification and price estimates for a variety of multi-residential and commercial projects.
Heat Merchant’s new-look branches and trade counters.
Paul works closely with project managers to provide the best value and quality while ensuring all mechanical services and plumbing products meet or exceed the specifications. The estimation team manages requests for tenders and provides ongoing technical support and guidance for customers.
on the Panasonic range of heat pumps, including the new Aquarea K & L series. Installers who are interested in finding out more about the Panasonic range of heat pumps or would like to join the upcoming heat pump training can contact their local Heat Merchant branch or Donal Reilly, National Renewables Sales Manager, on the number below. BATHROOM MERCHANTS ESTIMATION The newly launched Bathroom Merchants rollout is continuing, with displays introduced into the 22 of the 31 branches which will have undergone a complete
COMMISSIONING & AFTER- SALES SERVICE
Stephen Cullen, Heat Merchants’ service and warranty manager, manages a team of service engineers around the country and schedules commissioning and service calls while also looking after manufacturer warranty requirements for key product lines including Panasonic air-to-water heat pumps. Stephen has worked in the plumbing and heating industry for nearly 25 years and is looking forward to the exciting challenges of expanding his team and managing Heat Merchants’ service and warranty programme. INSTALLER TRAINING Heat Merchants has new training centres in Naas and Cork with a third scheduled to open in Athlone in the coming months. The team offers introductory and advanced air-to-water heat pump training
renovation by the end of the year. The new estimation team provides
expertise in showers and bathrooms to support branch teams and assist trade customers with pricing for larger projects, multi-residential and commercial projects around the country. The team has specialist expertise in providing information for accessible bathrooms for those with restricted mobility and for more specialised commercial products. T: +353 (0)90 644 2300 E: customersupport@heatmerchants.ie www.heatmerchants.ie
FOLLOW US ON:
PLUMBING & HEATING MAGAZINE | 73
www.plumbingmag.com
Made with FlippingBook - professional solution for displaying marketing and sales documents online