REQUESTING WARRANTY PERFORMANCE
A. Notice to Warrantor in Years 1 & 2 1. If a Defect occurs in Years 1 and 2, you must notify your Builder in writing. Your request for warranty performance should clearly describe the Defect(s) in reasonable detail. 2. Request for warranty performance to your Builder does not constitute notice to the Ad- ministrator, and it will not extend applicable coverage periods. 3. If a request for warranty performance to your Builder does not result in satisfactory action within a reasonable time, written notice must be given to RWC, Administrator, at warranty. resolution@rwcwarranty.com or forwarded by certified mail, return receipt requested to 5300 Derry Street, Harrisburg, Pennsylvania 17111, Attn: Warranty Resolution Department. This notice should describe each item in reasonable detail. 4. Please note that a written request for war- ranty performance must be emailed no later than thirty (30) days after the expiration of the applicable warranty period or sent to RWC by certified mail, return receipt requested and postmarked no later than thirty (30) days after the expiration of the applicable warranty pe- riod. For example, if the item is one which is warranted by your Builder during your second year of coverage, a request for warranty perfor - mance must be emailed or mailed to RWC and postmarked no later than thirty (30) days after the end of the second year to be valid. 5. You must provide the Warrantor with reason- able weekday access during normal business hours in order to perform its obligations. Failure by you to provide such access to the Warrantor may relieve the Warrantor of its obligations un- der this Limited Warranty. 6. If your Builder does not fulfill its obligations under this Limited Warranty, the Administrator will process the request for warranty perfor- mance as described in the Limited Warranty and subject to the provisions of IV.F . B. Notice to Warrantor in Years 3–10 If a Defect related to a warranted MSD occurs in Years 3 through 10 of this Limited Warranty, you must notify the Administrator to review the item within a reason- able time after the situation arises. All such notices must be presented in writing to RWC, Administrator, at warranty.resolution@rwcwarranty.com or forwarded by certified mail, return receipt requested to RWC, Ad -
ministrator, 5300 Derry Street, Harrisburg, Pennsylvania 17111, Attn: Warranty Resolution Department. Any such notice should describe the condition of the MSD in reasonable detail. Requests for warranty performance emailed or postmarked more than thirty (30) days after the expiration of the term of this Limited Warranty will not be honored. C. Purchaser’s Obligations 1. Your notice to the Administrator must con - tain the following information: a. Validation # and Effective Date Of War- ranty; b. Your Builder’s name and address; c. Your name, address, email address and phone number (including home, cell and work numbers); d. Reasonably specific description of the war - ranty item(s) to be reviewed; e. A copy of any written notice to your Builder; f. Photograph(s) may be required; and g. A copy of each and every report you have obtained from any inspector or engineer. 2. You have an obligation to cooperate with the Administrator’s mediation, inspection and in- vestigation of your warranty request. From time to time, the Administrator may request infor- mation from you regarding an alleged Defect. Failure by you or your appointed representa- tive to respond with the requested information within thirty (30) days of the date of the Ad- ministrator’s request can result in the closing of your warranty file. D. Mediation and Inspection Within thirty (30) days following the Administrator’s receipt of proper notice of request for warranty per- formance, the Administrator may review and mediate your request by communicating with you, your Builder and any other individuals or entities who the Admin- istrator believes possess relevant information. If, after thirty (30) days, the Administrator has not been able to successfully mediate your request, or at any earlier time when the Administrator believes that your Builder and you are at an impasse, then the Administrator will notify you that your request has become an Unresolved Warranty Issue. At any time following the receipt of proper notice of your request for warranty perfor- mance, the Administrator may schedule an inspection of the item. You must provide the Administrator rea- sonable access for any such inspection as discussed in Section IV.A.5 . The Administrator, at its discretion,
SECTION IV.
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WPMIC #319 Rev. 8/19 © 1996 Harrisburg, PA
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