Delivery Models Consulting firms are responding to buyers’ demands for faster time to improved operational capability by streamlining project activities and harnessing technologies. Established consulting firms use analytics tools to quickly capture and analyze data from multiple enterprise applications and external sources to diagnose problem areas within an enterprise’s supply chain. In addition to compressing traditional project delivery timelines, consulting firms leverage cloud computing infrastructure services, multitenant SaaS applications and digital tools to deliver improved supply chain capabilities to enterprises. Service providers are using two alternative delivery models to help reduce the cost and time required to deliver projects and accelerate the implementation of new or improved capabilities. These are asset-based consulting and supply chain business process services, also known as supply chain as a service (SCaaS). Service providers from the system integration, IT outsourcing (ITO) and business process outsourcing (BPO) markets, such as Cognizant, Infosys and Tata Consultancy Services (TCS), which continue to expand into various aspects of supply chain strategy and operations consulting. ■ More agreements having a “fees at risk” component. The 2024 Gartner Digital Business Buying Drivers Survey showed that the percentage of services agreements, including a fees-at-risk component, is expected to increase from an average of 33% in 2024 to 40% by 2027. ■ Strategy- and roadmap-focused projects, which continue to be squeezed into smaller time frames and budgets. Enterprises are pressing consulting firms to diagnose the current state, define strategic alternatives and produce a recommended course of action with an accompanying implementation roadmap — in weeks instead of months. ■ Providers across the consulting market, which leverage technologies (i.e., SaaS, cloud computing, analytics, AI and open-source technologies) to enable the shift from slow and sequential performance improvements to faster and more agile delivery models. Example firms range from Deloitte Consulting to McKinsey & Company, and MorganFranklin Consulting. These technology- and asset-based consulting delivery models can dramatically compress or eliminate certain activities, accelerating the delivery and adoption of improved supply chain and operational capabilities. ■
Asset-Based Consulting
Gartner, Inc. | G00806330
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