Consulting firms provide ongoing supply-chain-managed or operational services by exploiting cloud technologies to perform analytical or operational activities cost- effectively for clients. Gartner defines these services as digital process services (DPS) (see Market Definitions and Methodology: Services). Three major segments within DPS aligned to SCaaS include:
Operations in product industries: operational processes specific to discrete and process manufacturing industries. ■
Supply management: logistics, procurement and warehousing. ■
Asset-intensive digital business process services: services delivered via platform- based solutions that are composed of services, assets, analytics and intellectual property specific to business processes and use cases. ■
Market Analysis The supply chain strategy, planning and operations consulting market can be segmented by service focus, function, geography and industry. Large service providers operate in multiple regions and industries, and offer a broad portfolio of services. Supply chain strategy, planning and operations consulting is one of these segments. By contrast, boutique or specialist consulting firms are smaller and typically offer only supply chain strategy or operations consulting, and often serve clients primarily in one region or industry. The consulting market is complex. Identifying the right longlist of providers requires applying factors that can eliminate certain providers from consideration (i.e., the size of the project, scope of services required, industry expertise and geographic presence). In this Market Guide, firms generally fall into two categories: global consulting or specialist service providers. Global Consulting Providers These providers may offer services in addition to supply chain strategy and operations consulting. For example, several offer tax, audit and IT services as well. Some firms in this market segment focus primarily on strategy and, to a lesser extent, operations. Firms with audit practices might not be able to contract with an enterprise for supply chain consulting projects if that firm is the enterprise’s auditor.
Gartner, Inc. | G00806330
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