JOB DESCRIPTION
Head of Campus Operations
Specific Responsibilities
Specific Responsibilities
Campus Management • To work closely with central, specialist and global shared services departments to ensure that service provision to students is planned, coordinated, delivered consistently and effectively, to the standards required by the University. • To be responsible for the day to day delivery of operations and customer services by managing a multi-functional team of business professional staff who are focussed on understanding the student journey, whilst encouraging a culture that anticipates student needs and provides solutions either directly and/ or with input from other departments, to facilitate access to services both inside and outside of the campus. • To act as a champion in the transition period and thereafter to ensure operational services are delivered throughout the campus in accordance with University standards. • To build and drive metrics around attendance, engagement and student satisfaction by working with key teams within the University. • To liaise and collaborate with the staff in the relevant central quality units for the continuous improvement of systems, processes and service levels – enabling training to take place and participating in audits aimed at identifying problem areas and improvements. • To engage with and support safeguarding and prevent policy implementation for the campus. • To become a customer service specialist for the campus, engaging with and delivering training to employees to ensure excellence within customer service. • To be responsible for the implementation and management of a student information service that is seen as the ‘go to’ solution point for students. • To be responsible for cascading the University’s Vision, Mission, Values and Strategic Objectives and measuring commitment from campus based staff. • To be responsible for in campus related activities and events and delegate effectively. • To manage the facilities team in campus, liaising closely with the Estates department where necessary.
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